HIGH CALL RATE in MXONE TSW

[aurthur]

Hello all,

I'm using MXONW TSW/SP07. My system have two LIM and SeC server.

LIM1 have 2MAGs, Lim 2 have 1 MAG. I don't use Group switch, just have 2 GJUL4 connect 2 LIM.

Recent day, I saw LIM often restart. and after that I have to restart Ecare server to register CTI-group with MXONE.Below is alarm:

85 BUFFER TRANSFER HAS FAILED
DATE TIME ALP NOIF EQU BRDID INF1 INF2 INF3 INF4
04JAN11 14:50:51 5 28 001-3-20-00 106 352 0 2 1

85 BUFFER TRANSFER HAS FAILED
DATE TIME ALP NOIF EQU BRDID INF1 INF2 INF3 INF4
04JAN11 15:18:43 9 3 001-3-20-00 106 315 0 2 1

278 CIL DATA LOST FOR ONE OR MORE OUTPUT UNITS
DATE TIME ALP NOIF UNIT EQU INF1
05JAN11 10:54:20 2 118 CLOP 001-*-**-** 2

CLASS: 2
344 CIL, FAULTY CONNECTION TO NIU PORT
DATE TIME ALP NOIF EQU BRDID INF1
05JAN11 11:03:29 1 33 001-3-20-03 106 1

CLASS: 1
38 DISTURB. COUNTER INCREASED DUE TO FAULTY PROGRAM EXECUTION
DATE TIME ALP NOIF EQU INF1
04JAN11 14:48:07 3 3 001-0-**-** 0

38 DISTURB. COUNTER INCREASED DUE TO FAULTY PROGRAM EXECUTION
DATE TIME ALP NOIF EQU INF1
04JAN11 14:53:39 6 2 002-0-**-** 0

320 HIGH CALL RATE
DATE TIME ALP NOIF UNIT EQU INF1 INF2
05JAN11 10:53:43 12 1 RMP 001-*-**-** 0 25

320 HIGH CALL RATE
DATE TIME ALP NOIF UNIT EQU INF1 INF2
05JAN11 10:53:53 13 1 RMP 001-*-**-** 0 24

320 HIGH CALL RATE
DATE TIME ALP NOIF UNIT EQU INF1 INF2
05JAN11 10:54:17 14 2 RMP 001-*-**-** 0 20

10 CONTROL SYSTEM DISTURBANCE COUNTER AT TOP
DATE TIME ALP NOIF EQU INF1
05JAN11 10:54:30 15 1 001-0-**-** 0

320 HIGH CALL RATE
DATE TIME ALP NOIF UNIT EQU INF1 INF2
05JAN11 10:54:33 16 2 RMP 001-*-**-** 0 21

73 LIM RESTARTED
DATE TIME ALP NOIF UNIT EQU INF1
05JAN11 10:55:29 19 1 RER 001-0-**-** 2

287 CONGESTION SUPERVISION VALUE REACHED FOR PCM-LINE
DATE TIME ALP NOIF UNIT EQU INF1 INF2 INF3
05JAN11 11:00:00 24 1 GSP 001-*-**-** 137 599 10

CLASS: 0
287 CONGESTION SUPERVISION VALUE REACHED FOR PCM-LINE
DATE TIME ALP NOIF UNIT EQU INF1 INF2 INF3
04JAN11 15:00:00 7 1 GSP 001-*-**-** 64 599 10
RDATE RTIME
04JAN11 17:30:00
260 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2
04JAN11 15:17:48 8 1 TLP11 001-3-10-06 76 92 1
RDATE RTIME
04JAN11 15:17:49
278 CIL DATA LOST FOR ONE OR MORE OUTPUT UNITS
DATE TIME ALP NOIF UNIT EQU INF1
04JAN11 15:30:57 4 9 CLOP 002-*-**-** 2
RDATE RTIME
04JAN11 15:33:18
78 NO CONTACT WITH STANDBY SIDE
DATE TIME ALP NOIF EQU
05JAN11 03:28:02 11 1 001-*-**-**
RDATE RTIME
05JAN11 03:28:02
350 CSTA, FAULTY COMMUNICATION CHANNEL
DATE TIME ALP NOIF UNIT EQU BRDID INF1
05JAN11 10:55:04 17 1 DCTPP 001-3-20-04 106 0
RDATE RTIME
05JAN11 10:56:17
65 SYNCHRONIZATION FAULT IN LIM
DATE TIME ALP NOIF EQU INF1 INF3
05JAN11 10:55:40 18 2 001-*-**-** 1 2
RDATE RTIME
05JAN11 10:56:40
303 DATA LINK ALARM
DATE TIME ALP NOIF UNIT EQU BRDID INF1
05JAN11 10:55:49 20 1 SLP60 001-1-20-00 57 257
RDATE RTIME
05JAN11 10:55:49
303 DATA LINK ALARM
DATE TIME ALP NOIF UNIT EQU BRDID INF1
05JAN11 10:56:14 21 1 SLP60 001-0-20-00 57 256
RDATE RTIME
05JAN11 10:56:27
268 DIGITAL TRUNK OUT OF ORDER
DATE TIME ALP NOIF UNIT EQU BRDID INF1
05JAN11 10:56:14 22 1 SLP60 001-0-20-00 57 256
RDATE RTIME
05JAN11 10:56:15
309 DATA LINK ALARM - BIT ERROR IN BIT STREAM (CRC-4)
DATE TIME ALP NOIF UNIT EQU BRDID INF1
05JAN11 10:56:15 23 1 SLP60 001-0-20-00 57 256
RDATE RTIME
05JAN11 10:56:16
364 IP DEVICE BOARD, MINOR FAULT
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2
05JAN11 11:02:47 10 43 TLP65 002-1-40-00 119 256 0
RDATE RTIME
05JAN11 11:02:53

ALREI NOT DONE!

END
<CSTLP;
COMPUTER SUPPORTED TELECOMMUNICATIONS APPLICATIONS LINK GROUP DATA

LGRP ACTIVE JOBS IODEV LIM STATUS

OAS 0 CSTA 1 CONNECTED

END

<ALREI;
EXECUTED
<CSTMP:LGRP=OAS;
END

What can I do now to prevent this issue? I think my system have high traffic right now? I ordered one more MAG to set up in LIM2 and 2 GJUL4 more to connect between 2 LIMs. But it will take long time

Regards

 

[aurthur]

Hi all,

Can I move extension number to the same LIM with TLU76 that it use? I mean i'll move extension use ISDN A to the same LIM with TLU76 register with line A? it can help share traffic on LIM1 and decrease traffic through GJUL4?

Thanks for your advice,

 

[aurthur]

Do we have solution in this case? please help me

Thanks in advance

 

[securipdect]

hello,

you should distribuit trunks and extensions to prevent high traffic between lims.

the GJUL is for trafic, data and backup between lims, one gjul 30 channel.

how many PRI? Extensions?

review ACD members lim distribuition.

HIGH CALL RATE means more than x calls per second, decrease number of trunks or balance them.


BR

 

[aurthur]

Our system have 7 PRI, 2 TLU76 put on LIm1, and 5 put on LIm2, I don't why HIGH call rate traffic happen on LIM1
LIM1 have 174, LIM2 have 110 ext. LIM1 mainly for CC connect to Ecare.

I intend to move office extension to LIM2, because ISDN line of office put on LIM2.

One more question, when I do CNLIP, I saw capacity of GJUL4 is 90? what does it mean?

Thanks a lot

 

[elie111]

Hi, I faced this issue befor
but as our friend told check ur trunks distribution in the 2 LIMs including analoge trunk if you have the maximum number of trunk in a LIM digital and analoge should not excced 240 .

but the problem that you are facing from analoge phone if you have a analoge line wich is shorted it will keep hanging than the system will read a lot of onhook that give also that HIGH call rate alarm .
so check with blfdp if any analoge phone is blocked and end it and it is better if you remove the jumper wire .

Hope it will help.