Hicom 300 connected to Microsoft UM through Dialogic DMG1008DNI gw

[PBXadmin]

We have our Hicom 300 PBX connected to a Dialogic DMG1008DNI gateway using digital-set-emulation. This setup is to support moving to Microsoft Exchange UM. When you call a station and they do not answer the call is redirected to the gateway and onto the UM. We do not get a message but ring-no-answer. We followed the documentation from Dialogic on the setups and everything looks good. When you hang up the user you were calling gets a message from UM that they missed a call.

It seems like we are just missing a parameter setting in the Hicom 300 concerning answer-supervision but I do not know where to look to it.

Any help would be appreciated.

 

[donb01]

We have a similar situation except we are using AVST. You are saying digital set integration so I'll take that as an assumption that you're not using a T1 card. Are you using an Optiset card (SLMO)like we are?

Going by the SLMO theory, during the (vendor) installation of our AVST system we found that polarity was important, and that the ports wouldn't come up on the dialogic board if the polarity was wrong. Make sure the SLMO ports are programmed as Optiset Advance with no key modules and checks in Single Button Mode, optiGuide Prompts and Speaker Call Protect. Voice flags in your COS to include INDTMF, MB, MSGWCAP, TTT, VC and VCE. All of the stations we have configured on the Optiset ports are in a linear hunt group so all UM calls get transferred to that hunt group when busy or not answered, but each individual station number is also call forwarded to the next one in line on both busy conditions only.

Obviously look into your dialogic system and make sure the ports are up and running, and if that system has little checkboxes on the dialogic board config like AVST does there are boxes for whether each port can receive incoming calls, and whether each port can be used for outgoing things like message lights on phones, etc. Make sure there aren't any sneaky little parameters buried in some menu someplace that are shut off. I also have RightFax and AVST and RightFax are supposed to be integrated together. I was having issues with the integration and after several weeks of looking I found one little checkmark missing out of a box that said it was OK to route faxes to the ACST mailbox.

Hope some of that helps.

 

[PBXadmin]

Thanks for the reply. We are using the SLMO card. I will have to check a few things that you mention like the COS including TTT and VC. These were no called out in the documentation. The documentation also called for a DIGTYPE of OPTIE12 in the button table and OEADVPL as the device type on the station programming. I will need to verify the Optiset Advance availability.

Are you seeing the same symptoms of ring-no-answer?
Thank you.

 

[donb01]

The advance is a 12 button optiset - mine has Opti12 too. I don't think it will matter if it is the advance or advance plus - the only real difference is the plus has the speakerphone capability. What matters is that you are using the display phone so it gets the caller info rather than a basic or entry. AVST will actually "read" what is on the display and try to match it up, which is annoying because I had to go out and rename every single extension I had with numbers in the display name (such as Reception 2) because it sees the numbers and then looks for that extension.... Sometimes technology is too smart for its own good!

Make sure when you are checking that you check the polarity of the cross connects to those optiset ports!