Hicom 150 E external dail problem

[veilside]

Hello all ..
i am newbie in PBX systems and i have a problem with hicom 150 E that i cannot dial external numbers using "0" but it's working when i dial trunks codes like "7820" also i have 30 trunk group with 30 external line ..

 

[donb01]

There are a couple of possibilities here.

Do you have an attendant console, and if you do has that station been designated as your "Dial 0" target?

Have you tried dialing "9 - 0 - nxx - xxx - xxxx"? Because dialing 9 will usually select an outside trunk and then the 0 gets routed to the provider's operator.

If you WANT the operator sometimes you have ti dial "9 - 0 - 0" depending on how the system was set up.

Go into your dial plan and check which route is assigned to entries such as these:

9C00

9C-011Z

If you want to allow people to dial out long distance through the operator you need something like this:

9C0-NXX-NXX-XXXX

(I edited that myself, so it's either that or 9C0-1-NXX-NXX-XXXX)

So the dial plan configuration is something to definitely look at.

You also need to have the right class of service, route, etc...

 

[veilside]

donb01, Firstly I want to thank you for your fast replay I am really appreciate that..

I am already have an attendant console, and my selection outgoing trunk number is "0" not "9" everything was working good before 1 week before reset my PBX configuration to the default and re-load the last KDS configuration file after i load my KDS that problem has occurred and i can't dial with "0" the below is my dial plan ..

Dial Digits / Route Table Acc.Code / COS

0-XXZ 3 No yes
2XX 2 No yes
3XX 2 No yes
0-012XXXXXXX 1 No yes
0-010XXXXXXX 1 No yes
0-03XXXXXXX 1 No yes
0-04XXXXXXXX 1 No yes
0-05XXXXXXXX 1 No yes
0-06XXXXXXXX 1 No yes
0-05XXXXXXXX 1 No yes
016-XXXXXXX 1 No yes
0-00XXXXXXXXXZ 1 No yes
0-07XXXXXX 1 No yes
0-0900XXXX 1 No yes
97-XXXX 4 No yes
9790-XXXXXXXXXX 4 No yes
018-XXXXXXX 1 No yes
011-XXXXXXX 1 No yes
0-019XXXXXXX 1 No yes
4XX 2 No yes
5XX 2 No yes
6XX 2 No yes
9-XXXX 4 No yes
8-XXXX 4 No yes
7-XXXX 4 No yes
0-014XXXXXXX 1 No yes
79-XXXX 4 No yes
___________________________________________________________
trunks:

Line 1 TMS2M 7-1-1 7801 Trk Grp 1 ... QSIG Network
Line 2 TMS2M 7-1-2 7802 Trk Grp 1 ... QSIG Network
Line 3 TMS2M 7-1-3 7803 Trk Grp 1 ... QSIG Network
Line 4 TMS2M 7-1-4 7804 Trk Grp 1 ... QSIG Network
Line 5 TMS2M 7-1-5 7805 Trk Grp 1 ... QSIG Network
Line 6 TMS2M 7-1-6 7806 Trk Grp 1 ... QSIG Network
Line 7 TMS2M 7-1-7 7807 Trk Grp 1 ... QSIG Network
Line 8 TMS2M 7-1-8 7808 Trk Grp 1 ... QSIG Network
Line 9 TMS2M 7-1-9 7809 Trk Grp 1 ... QSIG Network
Line 10 TMS2M 7-1-10 7810 Trk Grp 1 ... QSIG Network
Line 11 TMS2M 7-1-11 7811 Trk Grp 1 ... QSIG Network
Line 12 TMS2M 7-1-12 7812 Trk Grp 1 ... QSIG Network
Line 13 TMS2M 7-1-13 7813 Trk Grp 1 ... QSIG Network
Line 14 TMS2M 7-1-14 7814 Trk Grp 1 ... QSIG Network
Line 15 TMS2M 7-1-15 7815 Trk Grp 1 ... QSIG Network
Line 16 TMS2M 7-1-16 7816 Trk Grp 1 ... QSIG Network
Line 17 TMS2M 7-1-17 7817 Trk Grp 1 ... QSIG Network
Line 18 TMS2M 7-1-18 7818 Trk Grp 1 ... QSIG Network
Line 19 TMS2M 7-1-19 7819 Trk Grp 1 ... QSIG Network
Line 20 TMS2M 7-1-20 7820 Trk Grp 1 ... QSIG Network
Line 21 TMS2M 7-1-21 7821 Trk Grp 1 ... QSIG Network
Line 22 TMS2M 7-1-22 7822 Trk Grp 1 ... QSIG Network
Line 23 TMS2M 7-1-23 7823 Trk Grp 1 ... QSIG Network
Line 24 TMS2M 7-1-24 7824 Trk Grp 1 ... QSIG Network
Line 25 TMS2M 7-1-25 7825 Trk Grp 1 ... QSIG Network
Line 26 TMS2M 7-1-26 7826 Trk Grp 2 ... QSIG Network
Line 27 TMS2M 7-1-27 7827 Trk Grp 3 ... QSIG Network
Line 28 TMS2M 7-1-28 7828 Trk Grp 3 ... QSIG Network
Line 29 TMS2M 7-1-29 7829 Trk Grp 3 ... QSIG Network
Line 30 TMS2M 7-1-30 7830 Trk Grp 3 ... QSIG Network
_________________________________________________________

 

[Bas1234]

Goto;

Lines/Networking > Routes > select Trk Grp 1

Then in the Seizure code add a 0 and hit "Change" the 0 will drop in the list below.

Why are you using a ARS anyway if you only have an T1/ISDN30?
You could also try to turn it off goto;

Least Cost routing > Untick "Activate LCR"

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[Bas1234]

Or try changing;

0-XXZ 3 No yes

to

0-XXZ 1 No yes

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[donb01]

One last ditch effort if what Bas said doesn't work, since you defaulted the system and reloaded off a recent KDS file - if you didn't do it when you reloaded the system, consider defaulting it again, and this time when you load in the KDS file make sure you have checked the "overwrite" box.

Normally when you load a KDS just from making changes to the database you don't use the "overwrite" box because all you're doing is making feature or device changes. When you default a system you should always use overwrite because it also overlays the system memory image with the supposedly exact status of how everything was when you saved the file.

So, for example, when you do a normal database load you will transfer over all of the user's normal phone settings for forwarding, ring targets, etc. When you do overwrite you will actually match the state of the phone to exactly how it was when the KDS file was downloaded - so if the user had their phone manually forwarded, in DND, or any other custom settings the user had chosen on their phones those exact settings will be restored along with all of the normal programming information.

It's possible some setting you had prior to reloading didn't transfer because they weren't part of the normal things transferred with a standard KDS load....