Hi All, I am facing issue with A

[NirbhayOIPL]

Hi All,

I am facing issue with Avaya Workplace App (Android/iOS). I have done the below configurations:

SIP Domain - Public IP Address
SIP Registrar FQDN - Domain name (Which is resolving public IP)
Network Topology - Firewall - Open Internet
Public IP - Given

Also I am using default 46xx settings file for logging in in the mobile app, can log in successfully.

But on mobile network voice is not coming at both end. We have Fortinet Firewall in our scenario and opened all the required ports on the IP.

Can Anyone help me on this?

 

[AACon]

We had this same issue for fortigate. There is a series of CLI commands you have to run that can't be done from the GUI. Also, turning of NAT for the firewall rules helped. I'm trying to get a list of them from the customer.

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[janni78]

Technical Tip: Disabling VoIP Inspection

Although if you're using TLS, SIP ALG shouldn't interfere.

"Trying is the first step to failure..." - Homer