HgEna status on phone not working

[jmclain]

have a 406v2, analog 8 (Extn), digital 16v2 with 60R1 power supply
35 users built
113 hunt groups
121 incoming call routes

have an issue with a agents' HgEna (hunt group enable) button not working and there is no "G" in the display

the normal phone is a 4424 but have swapped with a 5420 same result changed ports and logged in, button still will not light or indicate a change in status

they were at 3.2.59 upgraded to 4.2.14 upgraded to resolve system issues of calls dropping, half connections, Queues not releasing calls to available agents

SysMon shows the button being pressed
47472228mS CMExtnEvt: ConferenceRoom: ProcessShortCode feature=HuntGroupEnable id=
but no light on 4424, removed user merged rebuilt
same result, reboot did not clear this

removed user, backed up system, defaulted system, problem still occurs

programed a new config, 5hours later,applied to another processor
still happening on test processor

tested using different phone added to same groups as problem user same thing
removed the different phone added test group and still happens

is there a limit to amount of hunt groups ?
there are no nameing conflicts
have user doesn't exist errors
and Informational errors about incoming call route's going to voice mail

 

[kwing112000]

How is the button set up? Its hunt group enable but what is the action data? How many groups are the users members of?

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[jmclain]

No action data, generic Hunt Group Enable

 

[amriddle01]

You need to enter the Group you are logging in/out of in the action data field

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[amriddle01]

I know you can leave it blank thinking about it, but for testing purposes try it.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[jmclain]

numbering the button in action data does make the light work
still no "G" in the display

Still need one button to place user in to busy wrap up for multiple hunt groups.

 

[amriddle01]

If you want to send me the config, I'll blow it in my test 406v2 and see what I get, it's running R5 mind but that shouldn't matter. Let me know.....yes I'm that bored

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[jmclain]

sure, where too ?

 

[amriddle01]

andrew dot riddle at powerdial dot co dot uk, may have to be tomorrow now though, I finish in half an hour

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[jmclain]

Update
Had to reprogram the whole system from scratch to fix this issue

 

[tlpeter]

Thought of that
Upgrading from 3.2 to 4.x causes problems somehow

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

Don't you just love it when that happens

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

Yes i love that
Reprogramming a system as fast as you can is fun

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!