Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

HG1 on T7316 button, unable to remove

Status
Not open for further replies.

DesertTech

Vendor
Jan 5, 2014
6
US
Hi Everyone, My client has a MICS (30NeG15 NAT) with a CallPilot and T7316 non E phone sets. I was programming the CCR tree to include some Hunt Groups that I created (HG 290, 291, and 292). Everything appeared to work just fine until I found that the X221 DSS button on all of the T7316 phone sets had been replaced by "HG 1". The LCD display shows (HG: HG1) on button inquiry. I am unable to program the X221 back to its rightful position and when I attempted to change it using Feature 2, the LCD shows (Incoming Only). None of the Hunt Groups have X221 programmed in them. Please Help!
 
You have MICS with 4.1 software

-You cannot overwrite intercoms, lines, handsfree or HG keys.
-When you assigned the HG to a set by default it is "Appear & Ring", this will assign it to the button below the last line or above all lines (4th key down in your case))if there was a button that was not a line.
-Make the HG "Ring Only" - edited
or
-Try Feature *81 to move the HG key to somewhere else.




________________________________________
small-logo-sig.png


=----(((((((((()----=
Toronto, Canada

Add me to LinkedIN
 
Hi Curlycord, Thanks for getting back to me. I didn't assign the HG to a set. I am using the HG's in the CCR tree only. I've done this many times before without having an HG populate a button on a set and out of the three HG's that I am using only HG:01 took a button.
 
The Tree does not have HG's, only the KSU does.
The tree's path only points to the DN of a HG.

IN KSU SysProg/HG/01 view a member then press Show, then change as stated above from Appear & Ring to "Ring Only"


________________________________________
small-logo-sig.png


=----(((((((((()----=
Toronto, Canada

Add me to LinkedIN
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top