Hey :) new to micros, in need of a little help pls 3

[jeffnLR]

Hello all, Im hoping maybe someone has a little extra time to help a newbie learn some basic micros 3700 functions. I have programmed aloha multiple times and even restaurant pro express. So i am not new completely to all this.
I am currently trying to figure out, when you ring up say Crown Royal i want it to force the user to pick between a group of priced items. Like coke $1.00 or redbull 2.00 etc..
I am taking over a system that was in the business before us and wanting to change some things up. I have noticed how when you select the item strip steak it has a required modifier of temps. When i look at it in menu items i see it has a required condiment under the groups tab. I can not find how they created this group and chose what would be available. When i try to add a required condiment group to one of my liquor items the box is greyed out... Can i not add a required condiment to liquor items? And if so how do i create it and allow my liquor items to have required condiments?

Hopefully this made sense to someone.. i am still kind of getting my head around it all.
Thanks for any Help,
Jeff

 

[jeffnLR]

Thanks pmegan and i understand.. Say i did want to do this anyway with certain drinks.. Would you mind helping me to figure that out?

Thank you very much

 

[jeffnLR]

sorry im getting a little confused after looking back.. ok so i do want the coke to show up under crown on the guest check, i just want the price to be combined with crowns price.. sorry if im not making sense, just been taking in alot today.

Thank you guys very much for all your help!

 

[jeffnLR]

Hey Wildbar, just wanted to check and see if you had figured out how to make the priced condiment roll up (combine)into the main items price on the guest check? I been trying to find a way, and all i have found is how to tell everything in a certain revenue center to print the condiment on the same line. Which looks a little messed up when it comes to food items but it does rollup the price for me that way.. Is there maybe another way?

Thanks again for all yalls help!

 

[pmegan]

I went through all the options now that I have my servers back up and I think that's the only way to do it. I thought there was a way to get those items on their own line but I can't find anything.

 

[jeffnLR]

Thanks very much pmegan and Wildbar! You guys have been a great help! Ive almost got everything how i am wanting it now.. I do have a few questions that i am about to look through these forums for..

One being how do you reopen a closed check? I see how to adjust the payment but not how to reopen it..?

Secondly does the router that all the workstations and switches are connected to need internet access? Or does just the BOH server need internet? BOH has 2 nic's and if its like aloha only the one needs internet to process cards.

Thirdly (if thats a word) Is there a way to force a condiment selection without the bartender actually having to select it?

Fourthly lol.. They had this restaraunt set up with 2 revenue centers.. I am wanting to make everything into one revenue center..

Thanks again for all the help!

 

[pmegan]

[ol 1]
[li]Reopening is similar to adjusting. In the touchscreen designer, create a new button on the screen getting the reopen closed check button. Change the Category to Check Access and The Function to Reopen Closed Check. Set the Legend to Reopen Check.[/li]
[li]Nope, only the BOH server needs internet access.[/li]
[li]I think the only way to do this is by setting up combo meals with default condiments. Probably not worth it.[/li]
[li]Set all the default RVC on all the job codes, workstations and employees to the RVC you want to keep. Get rid of any "change RVC" buttons on the touchscreens. Uncheck the "Allow use of Change RVC Key" in all employee classes. That should effectively put you on one RVC. The other one will remain in the system unused. You'll probably want to run RVC reports for the first few days to make sure everything is good.[/li]
[/ol]

Be careful when reopening checks. It can get a bit flakey, especially if you start transferring or splitting reopened checks, even more so if they have credit or gift card payments. I personally hate that functionality. If you're going to allow reopened checks make sure you have everything writing to journal files. It will save you a lot of headaches later.

 

[jeffnLR]

Hey pmegan and thanks again! Well i got the button and set the category and function settings correctly.. When i click, it takes me to asking for a check number. I enter the number and the check comes up.. but im really unable to do anything with it at that point.. just cancel transaction or repay but i could already do that. Im looking through my employee class now to see if i may need to tick something.
Have you ever used aloha? It is really easy to go back and look through checks and reopen which ones you want to.. This seems a little harder in i guess you have to have the check number to know which check to pull back..?

 

[Wildbar]

Void the tender on the check. Then you can service it again. Once its serviced you can then do most things on it. If you just need to change the tender you wont need to service it first....just put in the correct tender.
Really try and avoid opening up cheques from previous days....it screws up reports and balances all over. If you need to fix something from another day best just to start with a fresh transaction.

 

[jeffnLR]

Hey and thanks. Im not wanting to open checks from previous days.. Im just thinking along the lines of a server accidentally closes the wrong check and i need it reopened and back to where it was.
And by service it first you mean "send" ? When i try that or anything i just get an error. I have my employee class set correctly i think..

Thanks again for all the help!

 

[Wildbar]

Send = service Whats the error?

 

[jeffnLR]

service total not permitted in this revenue center

Thanks

 

[Wildbar]

Go into POSCONFIG, Revenue Center, RVC TRansactions, Checks / Receipts and check "Allow service total on closed checks

 

[jeffnLR]

Sweet!! Wildbar works like a charm now! Ok so with reopening checks i guess i need to be sure and delete the payment if i reopen it? And also dont transfer or split it?

 

[jeffnLR]

OK got another little bump in the road.. after i reopen a closed check it seems i am not be able to void any of the items on that check... not even new items that have been added to that check.

 

[pmegan]

Check the employee class for yourself and the people you're giving reopen check access to. You need to have the three options below Reopen Closed Checks enabled - Void Reopened menu item | discount | service charge. I think you need Allow Changes to Previous Round Item checked off to.

 

[jeffnLR]

Sweet ill check that very soon pmegan! First employee meeting is about to start... One thing i am trying to get into now is the end of day stuff.. I ran the auto sequence "pre close" and just kinda taking it all in.. But i want to force an end of day and start fresh to be sure all my totals are coming up correct. Is it just as easy as clicking "end of day" in auto sequence? And will that effect anything as far as it being in the middle of the day.. I have read where some systems are set up to auto end of day.. but i dont think this one is because it hasnt ran an auto end of day since we been working on it. However that could be because there have been open checks and people not clocked out.

Thanks again for all your help! Your a life saver

 

[jeffnLR]

OK.. i got all those checked and im still getting "menu items on closed checks cannot be changed" hmmm guess its gonna give me a hard time lol..

 

[Wildbar]

Try servicing the bill then picking it up again. Then try and do the voids.
End of day can be run manually but dont do that once your open. All your night autosequences(report printing, increment the day and shifts, posting totals, purging old data) should run automatically each night at a time you decide....usually after you close at some point. If yous a new business you will probably want to clear totals before you go live. And you might want to see if you still have old credit card info and drivers installed...that could be a bad thing.

 

[jeffnLR]

Hey Wildbar and thanks for the help! Well i have reopened it then serviced it, then went in under the servers number who the check belongs to and rang in a few more items then serviced again. Then logged in under my manager code and got the same error while trying to delete "menu items on closed checks cannot be changed". Also when trying to void from the servers number hoping it would ask for authorization, same result..

Also one other weird thing i just noticed.. out of my 4 terminals 1 has decided not to update to the correct floating bitmap on the screen. It has the logo above the sign in screen correct but not the floating screen saver one. They are all the exact same bitmaps in all the workstations bitmap folder through CAL. Any idea why this one doesnt want to work?

Thanks again for all the help you guys!

 

[jeffnLR]

AHHH i found the problem.. i needed to go to RVC transactions checks/receipts and select allow menu item void on check for the correct revenue center ugh.. it was right below the "allow service total" one lol