Hewlett Packard Disaster Recovery don't work in WinMe

[kwunder]

I have created a disaster recovery disk with HP's disaster Recovery software under Windows ME. When I boot to floppy disk 1, I am presented with the Windows Milennium Startup Screen, giving 4 choices :-
1) Help
2) Start with CD support
3) Start without CD support
4) Minimal boot

No matter what option I choose, I am then presented with the following error.

WINDOWS XMS DRIVER VERSION 3.95
EXTENDED MEMORY MANAGER SPECIFICATION (XMS) VERSION 3.0

ERROR : AN EXTENDED MEMORY MANAGER IS ALREADY INSTALLED.
XMS DRIVER NOT INSTALLED.

This also locks the system, until I press the restart button

I am never prompted to insert the second floppy disk or to type RECOVER as I did under W98. I have all the latest program updates installed from the HP site, but it has made no difference.

What do I need to do to resolve this matter. It is urgent as I have a lot of critical data on the recovery disk I have created.

Please help

kwunder

 

[JohnS9051]

On the floppy disk, open the file CONFIG.SYS using NOTEPAD.
Delete the line:
DEVICE=HIMEM.SYS

That should fix your problem.

Hope this helps. Good luck.

John

 

[kwunder]

John,
No luck. I deleted the line, saved, booted, made the choice of "With CD support", hit enter, the floppy chugged for a second then just froze.

kwunder

 

[rjkrash]

Post the contents (cut and paste from notepad) of the config.sys file and autoexec.bat from the floppy. Maybe we can figure it out.
The two rules for success are:
1. Never tell them everything you know.