Here is one for the veterans in the group

[adminman3]

CM 5.2 platform. Here is my interest:

20 people with separate extensions wish to forward to an after-hours center where someone at that center can help with callers issues.

The call needs to pass a specific ANI in order to play an ANI-specific announcement to the caller, assuring them that they have reached the right office's after-hours service.

Technical:

The customer's DID can be forwarded, but anyone calling that number from an off-net destination will pass CID, not the ANI of the forwarded station.

We can't engage a second Forwarded station intended to strip off the CID and impose ANI, as a double-forward does not work in the Avaya world.

Putting a step in the person's coverage path for after hours (toggle between paths depending on day / night) which routes to a VDN and Vector to an extension which is forwarded or using SAC to route off-net, results in a network error in the cloud.

Question: How to pass ANI to an off-net destionation on a Forwarded Avaya extension.

 

[dimas]

Hi, if it is about trunk to trunk calls have you considered tandem calling-party number modification table?

 

[mikeydidit]

You can do this with a vector using time of day. You would need these 20 people set up in their own VDN/Vector. Something like this.

change vector 47                                                Page   1 of   2
                                  CALL VECTOR

    Number: 47               Name: TOD test vector
Multimedia? n      Attendant Vectoring? n    Meet-me Conf? n           Lock? n
     Basic? y   EAS? y   G3V4 Enhanced? y   ANI/II-Digits? y   ASAI Routing? y
 Prompting? y   LAI? y  G3V4 Adv Route? y   CINFO? y   BSR? y   Holidays? y
 Variables? y   3.0 Enhanced? y
01 wait-time    2   secs hearing ringback
02 goto step    8             if time-of-day      is fri 17:30 to mon 07:59
03 goto step    8             if time-of-day      is all 16:15 to all 07:59
04 collect      1    digits after announcement 30023    for none
05 goto vector  48   @step 1  if digits           =      1
06 goto vector  49   @step 1  if digits           =      2
07 goto vector  50   @step 1  if digits           =      3
08 disconnect   after announcement 30013

This will take care of the time day part. Now you would need to write something like this in it.

  08 goto step    12            if ani              =      971???????
09 stop
10
11
12

The goto step can also be another vector giving you a few more routing options.

Anyways that should give you a start or something to play around with.

When is the last time you helped someone, just because you were able to?

For the best response to a question, read faq690-6594

 

[saw164]

i am a little confused...Is the After-hours call center off-net or at a remote-site within the company net? and which pbx does the announcement get triggered, the local PBX or the remote PBX?

Scott
________________________________________
When Life Gives You Questions, Google has Answers - AJ Carpio

 

[adminman3]

Good suggestions, all. To clarify, we will have these several folks sitting at Avaya telephones where twin S8730s rule. They will get calls from the outside world to their DID during the day and night. At a prescibed hour, they will forward their DID to a Toll-Free number in order to have an off-net call center handle their calls. That center needs to see the DID number in order to automatically play a greeting specific to the DID.. Bob Jones, vs Sally Murphy.

Question on the table is how to forward a DID on an Avaya PBX and allow the DID number to pass in to the PSTN, rather than the originating caller's ID passing.

 

[saw164]

you could do it a few ways...it would all be simular to mikeydidit suggestions.

1) You could do a time of day vector, have the DID ring to a vector. Durning the day you have it point to a button programmed on all phones, or a hunt group, or a ring group. At night you have it played the announcement you want then transfer to the off-net Call center, then you wouldn't have to worry about passing the ANI

2) I haven't worked on an avaya for about a year, so i don't recall the steps you would need to do...but you could create a trunk group. keeping the time of day vector mentioned above then at night have it dial the TAC code for the trunk group you created...on the trunk group you can tell it what number to show as calling, and program that as the DID number.

Scott
________________________________________
When Life Gives You Questions, Google has Answers - AJ Carpio

 

[jimbojimbo]

Sending the customer number should be relatively simple. You may need to use the tandem calling and the appropriate trunk type going out to the PSTN so you can stroke the modify tandem number to y.

If the users have DID numbers you can use time of day coverage. Set the isdn public for these users to set the ANI you want sent and assign to the correct trunk groups.

If you don't want this ANI passed normally for the users route the specific call out a different trunk group which would not normally be used by the stations.

 

[adminman3]

thank you, all!