Helpdesk/Project/Asset Web-Based Application

[bfletch]

Can anyone suggest a web based program that does all of the above? We have a home grown HelpDesk Application, but with our growing department, it is becoming more cumbersome to manage. In a perfect world, I am looking for something web-based, end users log problems on a HelpDesk portal, IT staff can load their projects outside of HelpDesk issues, IT Managers can prioritize and assign HelpDesk issues with technician's projects, projects can be given time lines with reminders, there is an inventory module for hardware and software tracking, and finally the ability to report every which way possible.

Hopefully there is something out there close and I don't have to build it. Any help is greatly appreciated.

Thanks in advance.

 

[CallwaveEmp]

We use Trackit, and are satisfied.

 

[pgordemer]

We use ISSUETRAK and are very very happy with it. It very fast, scalable, and totally configurable.

http://www.issuetrak.com

Phil Gordemer
ARH Associates

 

[BBoule2416]

Hey All I am new to this froum, but have a quick question, has anyone heard of Serden Technologies? We are looking to measure the response times (from the client side) of some of our internal web apps and guy we work with over at Forrester suggested these guys

http://www.serden.com

started looking at at it seems to fit the bill (does other stuff too) but before I get to far I thought I would see if anyone else had any expereince with it?

thanks