Help

[Carpua]

Good day all

i have a created an extension XXXX. i can call the extension internally but i can't call it from external and it is in the range that the ISP provided for me.

 

[techtechnique]

Can you provide some details about what system you're using, software level etc?
Do you have any number translation (NUTRI)?
Do you know what is being sent from the line provider to the switch, how many digits of the dialled number?

 

[Carpua]

im using DNA server 5.6. And yes we do have NUTRI but the number is not there. it was in my free extensions so i initiated it as a digitgal number. Using WinFiol-MD110. i can call it internally but i cant externally it says No circuit or channel available from my mobile and congested from my extension. please help

 

[whosrdaddy]

let's start with the basics.

what system are you talking about? (I presume TSW, not TSE)
show us these printouts:

SUDIPIR=XXXX;

NUTRP,

/Daddy

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[Carpua]

DIRECTORY NUMBER : xxxx
TYPE OF DIRECTORY NUMBER : DTS
NAME :
ADDITIONAL NUMBER :

EXTENSION TERMINAL DATA
EQU TERMD ADN CALALT TIMER
1-0-30-26 0019 1 0

EXTENSION DIRECTORY CATEGORIES
CAT TRAF SERV CDIV ROC TRM ADC CUST LANG BSEC MCOST
12 00121215 0202120000 001151111 000001 0 00000000000000 F 0 -

DIGITAL EXTENSION FUNCTION KEY DATA
KEY KTYPE FCN VALUE DIG
00 PGM
01 FCN CAB
02 FCN CAD
03 FCN TNS
09 ODN 5100
10 ODN 5100
11 ODN 5100
13 FCN TNS
14 FCN TNS

GROUP DATA

PARALLEL RINGING DATA

DIVERSION DATA

PAGING DATA

END

 

[whosrdaddy]

NUTRP; ??

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[parnum]

How can anyone check the extension number in the NUTRP when you have blanked it out??? you have to provide all the info!

best parnum