help with vector - Advising queue position with iption to leave a voicemail

[SoDoTo]

Hi all

I've been asked to set up the following some already exists so have a starting point

Current bit of vector interested in changing is:

25 queue-to skill 854 pri l
26 goto vector 879 @step 1 if unconditionally (gives out queue position already)

What the department is after, if the ewt is over 2 mins to play an announcement with the option to leve a message, if option not taken up call continues to queue advising of queue position and repeat the option to leave a message. This is to be reated til either call is answered or the option to leave a message is taken

Any help greatly appreciated

Cheers

 

[Ronster]

25 queue-to skill 854 pri l
26 collect      1    digits after announcement 10123    for none
27 goto step    31            if digits           =      1
28 goto vector 879 @step 1 if unconditionally (gives out queue position already)
29 wait-time    30  secs hearing music
30 goto step    25            if unconditionally
31 route-to     number [voicemail]        with cov n if unconditionally    
32 stop

 

[joe2938]

Step 31 should be massage skill 99 for extension xxxx (assuming 99 is the voice mail hunt group).

 

[Ronster]

Correct @Joe2938

Also should be message skill assuming you don't want some kind of physiotherapy

 

[joe2938]

Sorry typo lol you know what I meant thou. Thanks!

 

[SoDoTo]

Cheers Ronster/joe

Would amending it to below (Step 24 and 26) work as they want to loop the question about leaving a message while queuing and advising of queue position


24 goto step 26 if expected-wait for skill 854 pri l > 120
25 queue-to skill 854 pri l
26 goto vector 879 @step 1 if unconditionally (gives out queue position already)
27 collect 1 digits after announcement 10123 for none
28 goto step 32 if digits = 1
29
30 wait-time 30 secs hearing music
31 goto step 24 if unconditionally
32 messaging skill 250 for extension 12345
33 stop

 

[Ronster]

Yes SoDoTo,

That would work. It is basically the same but you are giving the position before asking about leaving a message.
Once it starts to loop it is the same. It is just down to what you first want the caller to hear.

 

[SoDoTo]

Thanks Ronster

It gives me a base to work on to get it how they want - they always change their mind or ask for extra