Hi all
I've been asked to set up the following some already exists so have a starting point
Current bit of vector interested in changing is:
25 queue-to skill 854 pri l
26 goto vector 879 @step 1 if unconditionally (gives out queue position already)
What the department is after, if the ewt is over 2 mins to play an announcement with the option to leve a message, if option not taken up call continues to queue advising of queue position and repeat the option to leave a message. This is to be reated til either call is answered or the option to leave a message is taken
Any help greatly appreciated
Cheers
I've been asked to set up the following some already exists so have a starting point
Current bit of vector interested in changing is:
25 queue-to skill 854 pri l
26 goto vector 879 @step 1 if unconditionally (gives out queue position already)
What the department is after, if the ewt is over 2 mins to play an announcement with the option to leve a message, if option not taken up call continues to queue advising of queue position and repeat the option to leave a message. This is to be reated til either call is answered or the option to leave a message is taken
Any help greatly appreciated
Cheers