Help with Phone Nortel ICS system.

[LouLou33]

People were able to dial zero and get me at my desk. How do I make sure they are able to do so feature on phone is not working!

 

[PHXAZ]

you were set up as the attendant aka reception, sounds like something changes and now it has been assigned to someone else.

 

[LouLou33]

How do I change the attendant back to me?

 

[norstarboy125]

There are a couple places that you can check at. The one that you can check first is under f 982 and make sure the attnd is set to the ext that you want to be the zero phone.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[ironhorse17]

In the AA, their mailbox or internally?

 

[LouLou33]

I checked under f 982 reads

atdt avail: Y
Business Open Y
Andswer Lines Y
Atdt 221

Is this right. where else would the problem be

 

[silver987]

Under system programing, go to (D-Dial: Internal) and check the number there.

Wayne T

 

[LouLou33]

Wayne,

Under D-Dail1: Intrnl
Internal#221

Internal# change ot 0?
Thanks
Lisa W

 

[exsmogger]

No. 221 is the extension called when internal users dial 0. If the dial 0 should be another extension, change it under D-dial1: Intrnl as Wayne suggested. F982 is the dial 0 extension for the auto attendant. Also change it there if it should be another extension.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[silver987]

Should be set to the extension you want "0" to go to. If you are 221 and internal 1 is set to 221, when ever anyone presses the intercom button then a "0" it will come to you.

Wayne T

 

[allworxguy]

Is your trouble from internal people dialing "0" or when people call from the outside?

If from outside: F982 is one place to look, however the table settings for ATDT override this one. So you need to check the table configuration of the auto-attendant as well.

Internal: it is as previously decribed by silver987 and exsmogger.

Marv

http://www.telemarv.ca

 

[TaniaK]

In trying to relocate extensions I somehow managed to mix 2 extentions together. Now when a call comes into the office it rings at my desk (221) and at ext 223. How do i undo this?

 

[silver987]

Term & sets, go to "223" lines, show line appearance and change to appear only. (if you want them to appear there)

Wayne T

 

[curlycord]

Are we talking internal callers or external?

There is also:
F983/AA/Table/1/ATDNT = 2XX


TaniaK needs to start a new thread.

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[Rustymutt]

Also need to make sure your the target attendant for all other voice mail boxes. If a caller lands in voice mail and presses 0, they go to you. This is done inside each mail box F981.