OK....I have a user who is now working from home and no longer needs a physical set on site. She does however need a voice mailbox just for composed and expressed mailed messages. She wants her ext, now a phantom ext to call forward to her home office. I've allowed call forward external and programmed FTR DCFW 12 9xxxxxxxxxx to her home phone. If you call her from the office by dialing her 4 digit ext it does forward to her home but if you call her from an external number you get a fast busy. Anyone out there now how to make it work both ways? Thanks