Help with Nupoint Call Director Call Flows and logged out hot desk users

[jaustill]

I have set up a Nupoint Call Director Call Flow for all hot desk users.

Everything works great as long as they are "Logged in" to a phone. If they are logged in when someone calls the extension and they do not answer the call goes to their voicemail.

However if they are "logged out" their voicemail NEVER picks up, just constant music and Mitel's "We appreciate your patience" or "continue to hold" prompts.

What do I configure to have their calls to their extension go to their voicemail when they are not logged in to any phone?

 

[Wishforall]

Do you have the DN of the hots First alternative set to the NuPoint Group?

 

[jaustill]

Probably not I am a Mitel admin newbie.
Do you mean a nupoint ring group?

This is what I can find for one of our Hot Deskers:
On our Mitel 3300MXeIII MiVoice Business
under "Call Rerouting"
Number - 276 (The number refers to a Hot Desk ACDII agent (Mobile DN).)
Call Rerouting - Day 1
Call Rerouting - Night1 1
Call Rerouting - Night2 1
Call Rerouting DND Type - All
Call Rerouting - 1st Alt. 19
Call Rerouting - 2nd Alt. 2
-------------------------------------------------------
Call Rerouting Always Alternatives
Always Alternative Number 1
Originating Device DID No Reroute
Originating Device TIE No Reroute
Originating Device CO No Reroute
Originating Device INT No Reroute
Directory Number [ is blank ]
-------------------------------------------------------
Call Rerouting Always Alternatives
Always Alternative Number 2
Originating Device DID Reroute
Originating Device TIE Reroute
Originating Device CO Reroute
Originating Device INT Reroute
Directory Number [ 600 ]- (The number refers to a Hunt Group) (which is nupoint)
-------------------------------------------------------
Call Rerouting First Alternatives
First Alternative Number 19
Busy / DND DID This
Busy / DND TIE This
Busy / DND CO This
Busy / DND Int This
No Answer DID Last
No Answer TIE Last
No Answer CO Last
No Answer Int Last
Directory Number [ 1276 ] (The number refers to a Non Prime Broadcast Group.)
-------------------------------------------------------
Call Rerouting Second Alternatives
Second Alternative Number 2
Busy / DND / No Answer DID This
Busy / DND / No Answer TIE This
Busy / DND / No Answer CO This
Busy / DND / No Answer Internal This
Directory Number Routed To [ 600 ]
-------------------------------------------------------
Hunt Group 600
Hunt Group Type VoiceMail
-------------------------------------------------------

 

[Wishforall]

Hello jaustill,

Sorry about the late reply.

What it currently looks like is that when you do not answer the phone on DN 276 the calls will go to is 1st alternative of 19 = 1276 once the timer set in the DN COS runs out.
Possibly the best way to make the DN go to the NuPoint is to set up a call forward always profile to the NuPoint (600 by what I can see). Then instruct is user to set the call forwarding profile before he/she logs out.

Alternatively if you set the 1st alternative to the NuPoint it will immediately send the calls to the NuPoint when it is logged out.

What are your reasons for the Non Prime Broadcast Group?

Regards,
Wishforall.

 

[jaustill]

The Non Prime Broadcast Group was set by our vendor.
I found out the Non Prime Broadcast Group number another line on the agents desk phone to a second extension for that agent.

I am told the reason is so that a Hot Desk ACD agent that is on a call [ACD or other] will see the extra incoming call [which is not an ACD call] to their extension and make a decision to ask the person they are already on the line with to hold for a moment so the agent can speak to the second call that is coming in or just ignore the second call and it should go to voicemail or call flow.

Great in theory, but causing problems if we use call flow.