Help with inbound routing from CUCM

[dtrobert]

Hi,
I have a CUCM 8.6 trunk setup with Lync 2010 which is working fine for outbound calls. I'm having a problem routing into Lync users. The user LINE URI is
TEL: +16505551212

I have a route pattern in CUCM which allows abbreviated dialing of 61212 and transforms to +16505551212
When I turn on SIP logging in Lync, I see the call come in but gives error

ms-diagnostics: 1003;reason="User does not exist";TargetUri="+16505551212@mycompany.com";source="lync-01.mycompany.com"

I think there must be something with the Dial Rules but figured dialing into extensions should be automatic, not needing any special dial rules.

Any help is appreciated.

 

[texeric]

Does an Enterprise Voice user exist (and enabled) with the TEL URI of "tel:+16505551212" (without quotes)?

 

[dtrobert]

yes, first thing I checked.

 

[texeric]

In your original post it appears the line uri has a space after the "TEL:" Is there an actual space after tel:?

Is this affecting only 1 user or more than 1 user?

 

[dtrobert]

Nope, no space in the actual.

 

[LyncMe2010]

Hello, did you ever find a solution to your question?

 

[dtrobert]

Nope.