Help with Fax Extension

[bdw01]

Hi All,

I need to make ext 25 my fax extension. I set 25 as the fax extension in VM programming and when we try to dial out we get a high pitched tone. I know the line works because when I connect it directly to one of the incoming lines in the phone closet (i.e. bypass the phone system) we get dialtone and can dial out.

I went into WinSPM into Sys Program -> Aux Equipment -> Fax -> Extension according to the manual but when I enter 25 as the fax extension I get the "you-can't-do-that bing-bong" tone. 25 is not in any cover groups or calling groups. Is there something else that could be preventing me from assigning it as a fax ext in WinSPM? Like some other assignment or setting? I think it was originally setup as a MLX-10 extension (when I go into Phone Programming in Quick Access it says it's a MLX-10 ext) so is there something that needs to be undone?

Thanks in advance!

 

[merlinman]

Considering you do have WINSPM, I would advise PRINTING the Extension Info for 25 and, if the answer is not obvious to you, feel free to post it here for one of us to look at.

http://home.comcast.net/~merlinman

 

[tdaugirdas]

Faxes are analog - not digital. You cannot an analog fax to a digital station port on an MLX module. You could use an MFM (Multifunction Module) inserted in the bottom of an MLX phone - or get an 012 or 016 Basic Telphone module - to connect a fax to

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[bdw01]

Thanks guys. I found a refurb Legend 012 (w/ Ring Generator) that I'll use.