Hello team
I am fairly to this platform and I need your help.
I have a customer with Avaya IP Office 500v2 R11. They have E1/PRI trunks connected like this: 1) PRI/E1 QSIGB for PSTN 2. PRI/E1 QSIGA for Matrix and Avaya Integration. The Avaya and Matrix integration are working fine, we even took the same cable from PSTN and put it onto Matrix E1/PRI port everthing works just fine outgoing and Inbound. However if we are to use it on Avaya only incoming is working however with no ringback tone you only hear the other person answering without being notified of the call being successful. Also if I dial the E1 number from PSTN the call continues to say sorry the called number is busy now please call again later, but if you check in System status there will be two calls incoming and outgoing where the same called number is trying to call it sell it actually picks a short code for dialing. What could be the challenge? I have additional Universal PRI licenses and it is a server edition setup with one Primary server and one control unit where the E1/PRI is terminating.
I am fairly to this platform and I need your help.
I have a customer with Avaya IP Office 500v2 R11. They have E1/PRI trunks connected like this: 1) PRI/E1 QSIGB for PSTN 2. PRI/E1 QSIGA for Matrix and Avaya Integration. The Avaya and Matrix integration are working fine, we even took the same cable from PSTN and put it onto Matrix E1/PRI port everthing works just fine outgoing and Inbound. However if we are to use it on Avaya only incoming is working however with no ringback tone you only hear the other person answering without being notified of the call being successful. Also if I dial the E1 number from PSTN the call continues to say sorry the called number is busy now please call again later, but if you check in System status there will be two calls incoming and outgoing where the same called number is trying to call it sell it actually picks a short code for dialing. What could be the challenge? I have additional Universal PRI licenses and it is a server edition setup with one Primary server and one control unit where the E1/PRI is terminating.