Help with CRTOD Nortel CS1000

[abar1120]

Hello Everyone,

For the past few days I've been trying (without any luck) to set CRTOD for a particular phone set. Reading through the guide everything seems very straight forward. I've used LD 15 to set a time of day schedule (in military hours) which is assigned to one of 4 available schedules. I then go to my digital phone in LD 11 or 20 and make sure I have the class RTDA and RBDA on the set. ADAY and ARTO are both set to the correct schedules from my LD 15 config. I also have my alternate FDN value set (AFD) as well as my alternate Hunt (AHNT) value. When I test, the phone never rings to the alternate DN despite my schedule being set for a 24 hour span. I'm wondering if I need to do something else in LD 15 RDR_DATA block? My config can be found below. Can someone tell me what I'm doing wrong? I can't get to the phone to forward no answer to the alternate FDN number, it always go voicemail (in my example 3450).

RDR_DATA_BLOCK

TYPE RDR_DATA
CUST 00
OPT CFF CFRA PVCD CWRA MCI
FNAD FDN
FNAT FDN
FNAL FDN
CFTA YES
CCFWDN
CFN0 3
CFN1 4
CFN2 5
DFN0 3
DFN1 4
DFN2 5
DNDH NO
MDID YES
NDID YES
MWFB YES
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
[highlight #FCE94F]CRT3 00 00 23 59[/highlight]
DAY0
DAY1
DAY2
[highlight #FCE94F]DAY3 1 2 3 4 5 6 7[/highlight]
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3




3904 Phone Config




TN 12 0 2 5
DATE
PAGE
DES

DES IT
TN 012 0 02 05 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
MRT
ERL 100
FDN 3450
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 100
SCI 0
SSU 0001
LNRS 16
XLST 0
SCPW
CLS CTD FBA WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPA STSD
MWA LMPN RMMD AAD IMD XHD IRA NID OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHA FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USMD USRD ULAD [highlight #FCE94F]RTDA RBDA[/highlight] RBHA PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD VMSA
CPND_LANG ENG
RCO 0
HUNT 3450
LHK 0
LPK 0
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
[highlight #FCE94F]ARTO 3
ADAY 3[/highlight]
AHOL 0
[highlight #FCE94F]AFD 3594
AHNT 3594[/highlight]
KEY 00 SCR 3160 0 MARP
01 SCR 2160 0 MARP
02
03
04
05
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 3450
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 19 FEB 2021

 

[Firebird Scrambler]

Go to page 260 in the aattached file.
I think you have missed off the other forwarding conditions such as

AFD xxxx Alternate Call Forward No Answer DN up to 13 digits.
Remove by setting CLS = RTDD.
AHNT xxxx Alternate Hunt DN up to 13 digits. Remove by setting CLS =
RTDD.
AEFD xxxx Alternate External Call Forward No Answer DN up to 13
digits. Remove by setting CLS = CFTD or RTDD.
Requires Call Forward by Call Type Allowed (CFTA) Class
of Service.
AEHT xxxx Alternate External Hunt up to 13 digits. Remove by setting
CLS = CFTD or RTDD.
Requires Call Forward by Call Type Allowed (CFTA) Class

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[abar1120]

Hi. Thanks for the reply , but isn't that what I've set already? If you look at the highlighted pieces of config in configuration you will see that the classes are set as well as AFD and AHNT. Just incase I have set hunt and forward no answer for external as well, but it still doesn't work. I've just tested and still my test phone goes to voicemail and not any of the now 4 alternate DNs. here is what the phone config looks like now...LD 15 RDR_Block Data is still the same as previously posted.

REQ: prt
TYPE: tnb


TN 12 0 2 5
DATE
PAGE
DES

DES IT
TN 012 0 02 05 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
MRT
ERL 100
FDN 3450
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 100
SCI 0
SSU 0001
LNRS 16
XLST 0
SCPW
CLS CTD FBA WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPA STSD
MWA LMPN RMMD AAD IMD XHD IRA NID OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
[highlight #FCE94F]CFTA[/highlight] SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHA FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USMD USRD ULAD [highlight #FCE94F]RTDA RBDA[/highlight] RBHA PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD VMSA
CPND_LANG ENG
RCO 0
[highlight #FCE94F]EFD 3594[/highlight]
HUNT 3450
[highlight #FCE94F]EHT 3594[/highlight]
LHK 0
LPK 0
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
ARTO 3
ADAY 3
AHOL 0
[highlight #FCE94F]AFD 3594
AHNT 3594
AEFD 3594
AEHT 3594[/highlight]
KEY 00 SCR 3160 0 MARP
01 SCR 2160 0 MARP
02
03
04
05
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 3450
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 19 FEB 2021

 

[Firebird Scrambler]

I can't see the CLS = HBTA. (Hunting By call Type Allowed)

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[abar1120]

Thanks again for looking at this with me. If HBTA is required then unfortunately I may not be able to use these features. I get an error message (see below) when attempting to add the class and clearly I don't have the package for that feature. I noticed that HBTA is mentioned in the guide for group hunting. It doesn't sound like that class should be required unless you plan on using the group hunt feature. I've found a few examples of working CRTOD configurations on the web and the CLS HBTA isn't set on their phones. The most basic setups only have RTDA class along with AFD and AHNT DNs defined.


>ld 20

PT0000
REQ: chg
TYPE: 3904
TN 12 0 2 5
ECHG yes
ITEM cls hbta
SCH8986
ITEM ***
OVL000
>err SCH8986
>

SCH8986
SUPP package 131 not equipped.

Severity: Info

 

[StanleySteamer]

Have you tried using CRT0 and DAY0 instead of CRT3/DAY3?
Just speculating that the system is looking for something in the first entries to confirm that the feature is enabled even though the book doesn't say that.

 

[abar1120]

I did use CRT0 and Day0 as well. That still resulted in the calls not routing to their alternate no answer and alternate hunts DNs.