Help With Brighthouse PRI Trunking 1

[norteldiva]

Hi All:

I'm at my wits end. Brighthouse just put in a PRI (Sip Delivered as PRI) Set as NI2 NSF/B8ZS Sending 10 digits.

I have the PRI (LINE 9) SET UP (See Attachment)

http://files.engineering.com/getfile.aspx?folder=13991c73-db42-4278-b2fd-3e3d76ec2d45&file=LINE9.PNG

I am bypassing ARS and just using the extensions Short Code for testing purposes


Code: 9N
Feature: Dial 3K1 (Also Tried Dial)
Telephone Number NSi3342327000 (Also tries just "N", NS, NSi
Line Group 0

Any ideas???

 

[TouchToneTommy]

You should use ARS, since the numbers needs to be send en bloc to Brighthouse.

Just copy and paste the Main ARS, change the Line Group ID to match the Ling Group ID to match the PRI's channels (you put them in a different group from everything else, right?)

Make the user short code 9N / Dial / N / ARS for the PRI

Make the ARS N; / Dial 3K1 / N / Line Group for the PRI Channels

Try NS334232700 and NSi334232700

Run Monitor with all options on the ISDN tab checked
Click Trace All in SSA on the line

It is easier to see the cause code for the call failure in SSA, but the Monitor Trace will show you the call setup, the number you are calling, and the number you are telling Brighthouse that you are calling from.

 

[norteldiva]

Thank you for that assistance - I am not able to make outgoing call but incoming is still a problem. Here is the email I sent to Brighthouse Networks that explains what is going on. NOONE as been able fix this or even understand what may be wrong. Can you please read the letter to brighthouse below and any ideas that you can provide me would be greatly appreciated!


Shonda:

Can someone please explain to me why everything that we do with Brighthouse ends up in catastrophe? Each time the tech (usually Chris) comes out he is either unprepared, has no idea what he is doing, or leaves things incomplete.

They had a tech come out from Birmingham to do our IAD install on Wednesday. He complained the entire time that he had to come 3 hours to Eufaula, he has never seen an install with so many issues, and that he had to get home because he wasn’t happy about 3 hours in traffic back. After about 6 hours and 6 Brighthouse techs - he stated that the IAD was installed and he made a test call from the IAD and left. He never waited for the PBX to be hooked up or for us to make inbound or outbound calls. UNACCEPTABLE!

We hooked up the PBX and made outbound calls – All work fine. We began making inbound calls to the new native numbers (334) 232-7400 to (334) 232-7499 and (334) 232-7600 to (334) 232-7699 as well as the numbers that were converted from Brighthouse Business lines on the MTAs to DID’s on the trunk (i.e. (334) 232-7000/ 7100/ 7101/ 7500/ 7111 /7035/ 7045/7036 etc.. Landline calls (as far as we can tell are coming in correctly). However, when we dial from our local Cell phones (AT&T, VERIZON, SOUTHERN LYNC) we are unable to call an of the numbers. AT&T, Verizon and Southern Lync all say CALLED FAILED and the call is not completed. VERIZONZ says the phone number you have dialed is out of service. These Cell phones are the same cell phones that we used on Wednesday morning to call in to these same phone numbers when they were Business lines on the MTA and they have always worked fine. The problem occurred when they were converted to trunking.

I have called numerous times, had spent hours on the phone over the past 3 days trying to get this matter resolved and no one knows where to go with this. They are trying to blame it on the Cell phone companies, but if that was the case – they would not have been able to call these numbers when they were business lines. So the problem cannot be with the cell companies. It appears that some out of state cell phones (SPRINT) can cell in but NO cells that are physically in our local area. We tried phones from AT&T with the 334 and 931 area code; a Verizon phone with 334 area code, and a Southern Linc with a 229 area code – none can dial into any of our numbers.

IF I take one of my VONAGE phone lines and forward it to one of the brighthouse numbers (232-7000) and I deal the vonage number form the cell phone it will ring through to the Brighthouse number.

It has now been 3 days and I have talked to everyone I could. I need this matter resolved ASAP!!!!!! I can be reached at 334-332-0908 at any time. Most of callers are using Cell phones and we are in the middle or selling state and high school football sponsorship – this is hue loss of revenue for us. PLEASE HELP!!!!!

 

[intrigrant]

Add a monitor trace taken when a call should come in on IP Office.
Enable all of the ISDN filter

 

[holdmusic34]

I must partially align myself with your carrier's technician here.
However, I do not complain to the customer if I have a three hour trip.
I have a three hour trip tomorrow just to do an analogue extension sweep in a resort. The customer doesn't care how far I've come.

His demarcation point does stop at providing a functioning IAD. Once his tests are complete, he has other things to do.
You wouldn't make plumber wait while you dropped the kids off at the pool after he installed a functioning, tested toilet.

It sounds as if you are having carrier interconnect issues. Take it up with your carrier's faults department.



Some songs are very, very long. This one isn't.