Help with Auto Attendant

[hpic22]

Hi
I’m new here and a total rookie to BCM element manager. I am using BCM 4.0 and the problem I have is all incoming calls ring once at the operators desk , the caller gets a message that the person you are trying to reach is not available and then the greeting a prompts play. I need all calls to be answered by the auto attendant (play the greeting and prompts) 24 hours a day; I am hoping someone can tell me what I need to do to achieve this.
Thanks in advance

 

[ironhorse17]

I suggest you get in touch with a local certified vendor for some valuable training that will save you much money in the long run.

 

[curlycord]

Yep, too many ways to setup voice mail greetings.


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curlycord

http://www.curlycord.com

 

[pattm]

1st of all. Are the incoming lines ringing to the receptions phone? They can appear but not ring. If they are set to "ring and appear" even if the auto attendant is set to answer after 0 rings the call will still "ring" for a split second on the reception phone

 

[hpic22]

Pattm

Yes they are . They set to appear only.

Thanks .

 

[curlycord]

Check all other sets, sounds like one set has lines assigned to Appear and Ring and that they have their phone forwarded to voice mail yet they have no mailbox hence:
the person you are trying to reach is not available

If they had a mailbox it would have gone into their mailbox.
If they dont you hear that message then it goes to General Mailbox.






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curlycord

http://www.curlycord.com

 

[hpic22]

Checked my sets , all my lines have a VM that is active .

Thanks

 

[curlycord]

all my lines have a VM that is active"

Not sure what that means....


I still think you have an ext on the system with lines assigned.....be the phone plugged in or not.

BTW AA/Table Lines in CsllPilot is where to tell lines to answer by AA but suggest you fix the issue above first.



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curlycord

http://www.curlycord.com

 

[hpic22]

I think my problem is that my main number 123-1234 does not have a mailbox assigned to it. Could this be causing the problem I have now?

Curlycord
What I was trying to say was that all my extensions have a mailbox that has been initialized.
Thanks

 

[curlycord]

You dont assign mailboxes to lines, only phones.

Lines ring at sets or you can tell AA to answer lines as a main greeting.


You didnt clarify if you checked all sets for line appearance and RING!!!!




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curlycord

http://www.curlycord.com