Hi
I need help understanding the results given by the List trace ewt command
I use ewt in avector to move calls to another skill if the wait time is greater than 20 minutes . From doing a list trace vdn the calls are being redirected at right step. But I have received emails from the group that is receiving these calls before there is a wait time is 20 minutes.
I ran the ran list trace ewt command it has given some data but I do not know how interrupt all the result. Here is sample of the results.
LIST TRACE EWT
time data WT OCW ASA AgtWk AgtAv PriQ
12:06:44 ENTERING TRACE 456 149 175 12 0 1
12:06:51 CALL queued 684 156 175 12 0 2
12:07:50 CALL abandoned 684 215 175 12 0 2
12:07:51 CALL queued 684 216 175 12 0 2
12:07:54 AGENT leaves AUX 631 219 175 13 1 2
12:07:55 CALL queued 841 220 175 13 0 3
12:07:59 CALL queued 1052 224 175 13 0 4
12:08:11 CALL queued 1262 236 175 13 0 5
12:08:26 CALL abandoned 1262 251 175 13 0 5
12:08:33 CALL serviced 1040 42 175 13 0 4
12:09:25 CALL queued 1040 94 197 13 0 4
12:10:05 AGENT leaves AUX 965 134 197 14 1 4
Does this command just track one call or all calls coming into the skill?
I believe EWT column is the current calculated wait time; OCW is the oldest call waiting, asa is the speed at which the call is answered.
I am not sure what the other fields, data, AgtWk, AgtAv PriQ, provide
if someone could explain these result to me, any assistance would be appreciated?
Sincerely
Keith
I need help understanding the results given by the List trace ewt command
I use ewt in avector to move calls to another skill if the wait time is greater than 20 minutes . From doing a list trace vdn the calls are being redirected at right step. But I have received emails from the group that is receiving these calls before there is a wait time is 20 minutes.
I ran the ran list trace ewt command it has given some data but I do not know how interrupt all the result. Here is sample of the results.
LIST TRACE EWT
time data WT OCW ASA AgtWk AgtAv PriQ
12:06:44 ENTERING TRACE 456 149 175 12 0 1
12:06:51 CALL queued 684 156 175 12 0 2
12:07:50 CALL abandoned 684 215 175 12 0 2
12:07:51 CALL queued 684 216 175 12 0 2
12:07:54 AGENT leaves AUX 631 219 175 13 1 2
12:07:55 CALL queued 841 220 175 13 0 3
12:07:59 CALL queued 1052 224 175 13 0 4
12:08:11 CALL queued 1262 236 175 13 0 5
12:08:26 CALL abandoned 1262 251 175 13 0 5
12:08:33 CALL serviced 1040 42 175 13 0 4
12:09:25 CALL queued 1040 94 197 13 0 4
12:10:05 AGENT leaves AUX 965 134 197 14 1 4
Does this command just track one call or all calls coming into the skill?
I believe EWT column is the current calculated wait time; OCW is the oldest call waiting, asa is the speed at which the call is answered.
I am not sure what the other fields, data, AgtWk, AgtAv PriQ, provide
if someone could explain these result to me, any assistance would be appreciated?
Sincerely
Keith