help understanding 911 route

[avayaaacc]

trying to find the missing piece herelist ars analysis does not have a dialed string of 11, but does 911, which has a call type of svcl and route pattern of 1

however, if I dial 911, and trace the trunk access code, I can see the following:
dial 911# route: ARS
route-pattern 9

if ars analysis shows a route pattern of 1 for 911, how is it going to route pattern 9? I must be missing something obvious

 

[avayaaacc]

TRACE STARTED 12/12/2017 CM Release String cold-00.0.441.0-23523
dial 911# route:ARS
term trunk-group 23 cid 0x2f00
dial 911# route:ARS
route-pattern 9 preference 1 location 2 cid 0x2f00
seize trunk-group 23 member 1 cid 0x2f00
Setup digits 911
Calling Number & Name 5555555555 NO-CPName
Proceed trunk-group 23 member 1 cid 0x2f00
Alert trunk-group 23 member 1 cid 0x2f00
active trunk-group 23 member 1 cid 0x2f00
idle station 555 cid 0x2f00

 

[avayaaacc]

any thoughts? could this be a CM bug?

 

[joe2938]

ars ana location 2, this is where it is being done

 

[avayaaacc]

display ars analysis location 2
Identifier command word(s) omitted; please press HELP

Press HELP:
Enter digits between 0-9, '*', 'x', or 'X', ['location' (1-250 or 'all')],
['min' (1-28)], ['schedule']

if I try:
display ars analysis location 2 2
Multiple Locations feature not assigned


and list ars analysis location 2:
Multiple Locations feature not assigned

 

[joe2938]

clearly your trace shows it going out location 2 route-pattern 9 preference 1 location 2 cid 0x2f00
seize trunk-group 23 member 1 cid 0x2f00

 

[avayaaacc]

it seems straight forward, but how can I view/change the ars analysis for location 2 if multiple locations feature is not assigned?

 

[joe2938]

can you do a display locations? if not I would reach out to avaya

 

[avayaaacc]

display locations
This system is restricted to authorLOCATIONSs for legitimate business purposes.

ARS Prefix 1 Required For 10-Digit NANP Calls? y

Loc Name Timezone DST City/ Proxy Sel
No Offset Area Rte Pat
1 Corporate + 00:00 1 306 99

 

[joe2938]

weird never seen that message before, are you able to do a change locations and add another location number?

 

[avayaaacc]

no luck, it only allows me to modify the existing location, no blank lines to append another location to

 

[lopes1211]

Your syntax is wrong. "change ars ana 1 loc 2" or "change ars ana 9 loc 2"

-CL

 

[avayaaacc]

Hi lopes1211,

I tried both commands but received the following each time:
Multiple Locations feature not assigned

 

[avayaaacc]

just to update this post, I opened a ticket with last week and have not made much progress with Avaya.
one thing that led to different results was changing the ip-network-map to use 1 instead of 2. After that, calls no longer went out the old route pattern, but the call failed (likely due to a missing configuration related to the network region

However, they have been unable to advise on why/how the 911 calls are using the particular trunk that they are on network region 2. Ultimately I would like to use the trunks attached to network region 1, but am unsure what needs to be done

 

[joe2938]

now do a list trace station and post results

 

[avayaaacc]

TRACE STARTED 12/19/2017 CM Release String cold-00.0.441.0-23523
dial 911# route:ARS
term trunk-group 2 cid 0x2f00
dial 911# route:ARS
route-pattern 3 preference 1 location 2 cid 0x2f00
seize trunk-group 2 member 1 cid 0x2f00
Setup digits 911
Calling Number & Name 5555555555 NO-CPName
Proceed trunk-group 2 member 1 cid 0x2f00
Alert trunk-group 2 member 1 cid 0x2f00
active trunk-group 23 member 1 cid 0x2f00
idle station 555 cid 0x2f00

 

[joe2938]

so on the new route pattern now, make it the same as the old one

 

[avayaaacc]

so essentially the only way to make this work is to move all the phones to the other network region? are there any other factors to consider, since all of our IP phones are currently on the other network region?

whats interesting is that the network region currently used leverages a gateway at our datacenter, when there is also another gateway at our local office

 

[joe2938]

seeing you do not have multiple locations enabled then just change your current network region to use location 1

 

[avayaaacc]

just to circle up on this:

the issue was that multiple locations was not enabled as a system feature, but was on a previous version of CM that was migrated from. So all of the translations were carried over but not the feature itself.

As soon as the feature was enabled we could then see all of the ars configs for multiple locations and everything matched up with what we were seeing in the traces