Help the Visually Impaired, What am I missing here? 2

[AvayaHelp]

Ok I have been working on this Client for 4 hours and this piece does not work. I am seeing double and need a second pair of eyes please. The issue is with steps 2 & 3, as well as step 10, it should be going to step 14 or 16 only if the time of day is as stated (After-Hours) but it goes there regardless of the time of day as right now it is 9:00 AM. I removed the steps and all is ok obviously, but then I thought to flip the times and it still goes to step 14 0r 16 depending on the test I do, what the hell am I missing? Why is it forcing the call to the step regardless of the time of day I stated?

CALL VECTOR

Number: 107 Name: WPL_End Users
Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n Holidays? y

01 goto vector 43 if staffed-agents in skill 22 > 0
02 goto step 14 if time-of-day is mon 17:00 to fri 08:00
03 goto step 14 if time-of-day is all 17:00 to all 08:00
04 wait-time 4 secs hearing ringback
05 announcement 2584 (Intro)
06 announcement 2585 (BulletinBoard)
07 collect 1 digits after announcement 2591 (Menu option)
08 route-to number 2199 with cov y if digit = 1
09 route-to number 2400 with cov y if digit = 2
10 goto step 16 if digits = 3
11 route-to number 2402 with cov y if digit = 4
12 route-to number 2199 with cov y if unconditionally
13 stop
14 route-to number 2408 with cov y if unconditionally
15 stop
16 goto step 19 if time-of-day is mon 17:00 to fri 08:00
17 goto step 19 if time-of-day is all 17:00 to all 08:00
18 route-to number 2401 with cov y if unconditionally
19 route-to number 2198 with cov y if unconditionally
20 stop
21

Thank you to whom ever points out how much a dope I am.

Avaya, Octel, AUDIX, CMS and other fun stuff.

"There is always a way, it may not be pretty but there is always a way."

P:-D

 

[AvayaHelp]

Sorry I forgot to state that I have a MultiVantage 1.2

Avaya, Octel, AUDIX, CMS and other fun stuff.

"There is always a way, it may not be pretty but there is always a way."

P:-D

 

[colby007]

Try this,



03 goto step 14 if time-of-day is fri 17:00 to mon 08:00
04 goto step 14 if time-of-day is all 17:00 to all 08:00


Hope this helps

 

[PBXKID]

I believe you have the days reversed Friday should be first and then Monday, like the example below



01 goto vector 43 if staffed-agents in skill 22 > 0
02 goto step 14 if time-of-day is fri 17:00 to mon 08:00
03 goto step 14 if time-of-day is all 17:00 to all 08:00

I hope this helps

 

[AvayaHelp]

In the immortal words of Homer Simpson - "DOH!"

Thanks Guys/Gals

Avaya, Octel, AUDIX, CMS and other fun stuff.

"There is always a way, it may not be pretty but there is always a way."

&quot;I don't have a technical solution to your management problem.&quot; <PeaveyPhones>

P:-D