Help setting up Outcalling with Partner Voice Messaging 4 port 1

[bcolbs]

I am trying to set up outcalling with a 4 port Partner Messaging. In is in the 4th carrier slot. I think I have everything set up correctly but cannot get system to outcall. Any help would be appreciated.

 

[TouchToneTommy]

Make sure you're including the 9* at the beginning of the dial string.

Must have lines assigned to the VM ports, and not restricted.

Put Auto-Intercom buttons on a phone for the VM ports, watch to see if it goes off hook after a message is left. Monitor the CO line with a butt set to listen to what it dials, and see if the call goes through or fails at the telco level.

 

[bcolbs]

TTT thanks for the reply. The system does not need to dial 9 to make a call. When you say make sure I assign lines to VM and no restrictions I am not sure what you mean. Could you please "dumb it down" for me. I appreciate your help.

 

[TouchToneTommy]

The VOICEMAIL system needs to dial 9 to access an outside line. The star is a pause to allow the dialtone to connect before continuing with the dialing. Give that a try first, then post back.

Also, when you go to Outcalling, option 3 gives you a tutorial on setting your outcalling numbers.

 

[bcolbs]

TTT,
As I looked furthur into this forum I realize that now. When you talk about assigning lines to the voicemail ports can you be more spcific on that please.

 

[TouchToneTommy]

To assign lines to the VM ports, just use #301-(VM port extension number)-(Line Number)-1.

If you originally set a number of lines in #104, they are already assigned.

 

[bcolbs]

Thanks alot for the help. The 9* did it