Help! Our Avaya DS30 has blinking green (about 30 seconds) to red (about 15 seconds) main LED 3

[abbeyainscal]

In center of the unit. Had our vendor in here thought unit was bad - now seems to not be the case as a new unit was tried with same error. Control unit doesn't seem to recognize the expansion unit. Meanwhile, I have an entire building without phones! The vendor seems to think a new power supply is the answer but if you all can shed any insight - I know the lights mean something but cannot Google an answer (meaning I don't have ability to log in to Avaya's site as I am only the end user). Thank you - Linda

 

[abbeyainscal]

@IPGuru - yes, I have removed all phone lines and attempted to get this thing to boot with only a new power supply and connection to control unit - still in the reboot loop....

 

[teletechman]

Not sure if you did this but did you remove all connections to the DS30 then reboot both the IP Office and the DS30. Wait for about 5 minutes and see if they sync.
Mike

 

[abbeyainscal]

@teletechman - yes, I did and unfortuantely no luck....no matter what the DS30 just shows green for about 30 seconds goes to red for about 15 and repeats that cycle...

 

[joe2938]

Wondering if the control unit got damaged

 

[teletechman]

Are you using the Avaya Blue cable between the control unit and the DS30?
Mike

 

[intrigrant]

Well, if it is not solved by now it is either time for a new partner or a new system.
It seems to me if i get on a location with this problem it will be solved when i leave (must have) as it effects a lot of users, that is unacceptable.