HELP on an BCM50e Automatic Attendant

[betopizza]

hi,
I'm trying to set up an automatic attendant on a BCM50e,
I get in the element manager and configure it and recorded the greeting but when I dial in, the automatic attendant
doesn't answer, it keeps ringing on the receptions desk.
Is there something I'm missing?

 

[kungfumstr]

log into callpilot
click on auto attendant-line administration

you have to set the target line to be answered by the AA, and set the greeting table to used.

 

[spanton]

BCM 200: I have a message that plays when the office is close and then transfer the call to another site that plays the same message. I am looking to remove the greeting in the BCM and just perform the transfer to the remote site. How do I remove the greeting?

 

[betopizza]

I set it to be answered by de AA and set the greeting table
but it still rings on the receptions phone, is there something missing?

 

[kungfumstr]

is the target line assigend to the receptionists phone as well? if you want all calls to be answered by the AA remove the target line from that phone

 

[snowman50]

you may have to set the number of rings to 0 to get the AA to answer quicker

Also check the Operator setting and make sure its set to ANSWER LINES--YES or tick the BOX
If its set to NO(unticked) then this switches OFF the AA

 

[betopizza]

Thanks guys

 

[oldestgeek]

Confirm which lines the incoming calls are actually ringing on. Just because a button may be labeled "line 1" doesn't mean that is correct. Do a button inquiry on the receptionist's phone and verify the line first.