help Nod32 cann't open files to scan for virus 1

[nicksimko]

i get message say error can't open file with a 4 next to it.
4 is the error is the code name for it. it says in error that is being used by another program or OS. but its not open. i tried to closing all other programs that are virus protect and spyware and also closed my fire wall. i was not connect to internet while i am doing this. not that dumb.lol any one know what could be the problem? or is there a better anti virus program. i have avg, spy doctor, spy sweeper, system mechanic pro 7. my laptop is still laggy in games and desktop. Nod32 still says there are virus in Amon scan but can't delete virus because of the error much help need plz and thanks.

nick

 

[Rick998]

Have you tried using something like Unlocker (

http://ccollomb.free.fr/unlocker/)

to determine what has the file open?

Hope this helps...

 

[nicksimko]

hey thanks mo i haven't but i ahve to reforramt cuz my computer won't open in normal windows mode. only in safe copying data to my ex. HDD and then reformat it. then will try the site u said. but all file are locked as open tough but will try it thanks.

nick

 

[jdeane]

the locked files within a NOD32 scan are files which are locked by Windows i.e pagesys.sys, ntuser.dat, ntuser.dat.log etc

System restore will also lock the restore files, these files are scanable but no AV can remove files from the system restore locations, the only way to remove them from there is to turn off system restore and let it remove all the files used and then once you've done a complete scan you can turn it back on again.

As these files are locked by the OS no anti-virus scan will be able to open them, as they are locked upon boot if an AV can't open them then neither can a virus infect them.

Unlike other AV packages NOD32 tells you it can't open the file.

Jon

 

[nicksimko]

i have Norton suite now should i get nod32 back or just stay with notion.

nick and thank for the help

 

[jdeane]

just google peoples thoughts on Norton AV, if you've paid for NOD32 then you should stick with it.

Jon