Help needed on vector steps

[Avayacoolstuff]

Hello,

I have a call flow

1. Wait-time 1 secs hearing silence
2. Collect 1 digit after announcement 31200
3. route to number 32133 con n if digit = 1
4. route to number 32134 con n if digit = 2
5. route to number 33134 con n if digit = 3
6. goto step 2 if digit = 9 (call should continue in 2 seconds if customer do not enter anything but I’m having a delay of 4 seconds is there any way to reduce delay other than reducing the time on short interdigit timer in the system-parameters features)
7. Collect 1 digit after announcement 31300
8. route to number 32137 con n if digit = 1
9. route to number 33137 con n if digit = 2
10. goto step 7 if digit =9

 

[smokinjoe2938]

Do not shorten the inter digit time out!

 

[Avayacoolstuff]

Yup that will effect all the call flows in PBX, do you suggest any other way ?

 

[Stinney]

Make sure your announcement has a clean ending and doesn't have any silence at the end.

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

 

[Avayacoolstuff]

We checked the announcements they are properly trimed

 

[smokinjoe2938]

normally each vector line consumes 3 seconds so most likely working as designed, also why do you even have a step 6 as if they select 2 it will go to 3124, so what is the purpose of step 6?

 

[Avayacoolstuff]

Step 6 is repeat option, that step is mandatory.

 

[smokinjoe2938]

Also step 1 needs to be 2 rings hearing silence this is for collecting the callers ani.

 

[Avayacoolstuff]

1. Wait-time 1 secs hearing silence
2. Collect 1 digit after announcement 31200
3. route to number 32133 con n if digit = 1
4. route to number 32134 con n if digit = 2
5. route to number 33134 con n if digit = 3
6. goto step 2 if digit = 9
7. goto Step 8 if unconditional
8. announcement
9. Collect 1 digit after announcement 31300
10. route to number 32137 con n if digit = 1
11. route to number 33137 con n if digit = 2
12. goto step 8 if unconditional

My question is from step 7 to step 8 its taking 4 seconds waiting to collect digits, But customers reporting issue that wait time is huge. is there any way we can reduce the collect digit time to 2 seconds and then route to step 8.

 

[smokinjoe2938]

step 7 is not needed as if they do not make a selection at step 6 if will go to step 8 or step 7 once you remove it

 

[Avayacoolstuff]

Yup if step 7 is not need then there should be an no input condition and if its no input then that will route to step 8, when its no input to jump to next step its taking 3-4 seconds, i want that to be reduced it to 2 seconds. How can do that ?

 

[smokinjoe2938]

Call flow Calls enter a vector and execute steps sequentially beginning with step 1, unless there is ago to step. Most steps take microseconds to execute. The exception is steps with announcement, wait-time, and collect digits commands. A 0.2-second wait occurs after every fifteen executed steps unless an explicit wait has occurred. Note that wait-time with0 seconds is not an explicit wait. This above is from Avaya so yes you should be able to reduce the time on the steps

 

[Avayacoolstuff]

Yes its 3 seconds, but business want that to be reduced is there any way ?

 

[Avayacoolstuff]

What would be the steps I want to implement to reduce the time. can know how can that be implemented ?

 

[smokinjoe2938]

I would try this, 1st print out the vecor then remove it and then rebuild it. Worth a shot, buy you are right it should not take 3 seconds just sitting there.

 

[Avayacoolstuff]

tried did not work, having same 3-4 seconds if we do not input.

 

[smokinjoe2938]

Ok on system parameters features; look at the vectoring prompting time out, I believe this is your issue.




VECTORING
Converse First Data Delay: 0 Second Data Delay: 2
Converse Signaling Tone (msec): 100 Pause (msec): 70
Prompting Timeout (secs): 5