Turtlepuke
Technical User
This is probably a very silly question, but can some CMS reporting gurus help me understand. The screen shot below has an Abandon % of 4.12
But if I divide the total number of calls ACD+Conn Calls into the Abandons, I get 4.37 11/252=4.37
What am I not factoring in here?
But if I divide the total number of calls ACD+Conn Calls into the Abandons, I get 4.37 11/252=4.37
What am I not factoring in here?