Help me! GroupShield Exchange hung on starting!!

[silkep]

I've updated manually sdat4324.exe because automatic update doesn't work.
now GroupShield for Exchange 5.5 hung on starting... and the service is in "pending" state.

error:
Event: 7001

The Network Associates GroupShield On-Line Update service depends on the Network Associates GroupShield Exchange service which failed to start because of the following error:
After starting, the service hung in a start-pending state.


please, help me...

 

[theboyhope]

Did a quick search. Does this fit your problem:

https://knowledgemap.nai.com/phpcli...03099&docType=DOC_KnowledgeBase&iterationID=1

 

[silkep]

done. works fine.

thanks a lot.

 

[khalid85]

hello theboyhope,

I am running groupshield 6.0/VirusScan Enterprise 7.1.0(scan engine 4.3.20) on win2000 sever AD with Exchange 2000. GroupShiel hungs everytime I tried to started. Event viewer comes with this error " The OnAccess(transport)scanner failed to initialize with error 80004005". Also Mcafee alert keep broadcasting virus detection in the temp folder and sometime can not repair or delete . Pleae check the followin log file


10/2/2004 1:56:24 AM Deleted NT AUTHORITY\SYSTEM C:\temp\MMM890.tmp JS/Zerolin.eml
10/2/2004 6:24:22 AM Delete failed (Clean failed) NT AUTHORITY\SYSTEM C:\Program Files\Exchsrvr\Mailroot\vsi 1\Queue\NTFS_52c2172a01c4a872000033e9.EML W32/Netsky.p.eml!exe
10/3/2004 7:14:15 AM Deleted NT AUTHORITY\SYSTEM C:\temp\MMM2934.tmp JS/Zerolin.eml
10/3/2004 7:14:30 AM Deleted NT AUTHORITY\SYSTEM C:\temp\MMM2957.tmp JS/Zerolin.eml
10/3/2004 7:14:34 AM Deleted NT AUTHORITY\SYSTEM C:\temp\MMM2960.tmp JS/Zerolin.eml
10/3/2004 7:33:44 AM Deleted NT AUTHORITY\SYSTEM D:\badmail\000e54433120310200400000014.BAD W32/Netsky.d.eml!exe