enemyphoenix
Technical User
Let me start out by saying that I am clueless when it comes to phone systems. I can tell you just about anything about commercial satellite distribution or computer networking but have never gotten a chance to setup or learn a PBX system.
My company recently acquired a Norstar system from another company we bought and our Director of Operations decided to place it with me to figure out this system and set it up to possibly replace our existing Merlin system. I have beaten my head against the wall for about 2 days trying to figure this thing out and dredge through the thousands of pages of manuals available for this thing, and I'm not having much luck. Lets start out with some pictures.
Here is the main system
Here is the rom and cartridge. It's running software version 7.1
Here is the module that is in slot 1 of the ICS, I have no clue what it actually does.
In slot 2 of the ICS we have a 6port fiber expansion.
Here are two MOX16 Expansions.
I'm pretty sure this is an expansion for analog phones
Voice mail System
The most useless add on ever. The FastRAD. Why program the system with a phone when you can program it with a fake emulated phone on your computer. It only takes you twice the amount of time to click the buttons with a mouse instead of just press them on a phone.
The T1 Trunk Module. It has been pulled out because, well, we don't have a T1...
Finally, the phone I'm using. A T7316E.
Right now I'm just trying to get it to where it supports one phone and one line to test and familiarize myself with it. I can't steal one of the lines coming into our existing system because those lines have to remain up for other aspects of our business so I've been forced to set it up and test it behind our existing system. I believe this is one of the main problems but my boss swears that it should ring through as if it were a normal POTS line, I'm think it might be causing a problem, either that or we are missing an appropriate trunk cartridge.
Here is what I'm doing. I went and bought two amphenol cables from a local store. I cut the female ends off both cables. I plugged the male end of one into the top port of this ICS and put an RJ-11 plug on the white-blue pair on the other end and connected that to a Nortel phone. That should make it the first phone in the system, port 101, DN 221 (If using 3 number DNs). I then took the other cable and plugged it into the bottom port of the ICS (which should be for lines) and put an RJ-11 connector on the white-blue pair of that cable and plug it into one of our phone jacks (That wall jack is wired into the existing Merlin system in our distro closet). That should be Line 001. I add the line to a line pool and set the phone to use both that line as default and the line pool that it's assigned to. Now I'm sure it being behind our existing system would cause problems for trying to call out with the Nortel phone but we should still be able to dial the extension for the Nortel system and have it ring through on the test Nortel phone shouldn't we? Is our existing system keeping us from testing this properly? Are we missing a trunk system to set this up using multiple analog (POTS?) lines? Keep in mind that while the Unknown Module and 6port expansion cart are plugged into the ICS, none of the expansion boxes or the voice mail system are plugged in as of yet.
My company recently acquired a Norstar system from another company we bought and our Director of Operations decided to place it with me to figure out this system and set it up to possibly replace our existing Merlin system. I have beaten my head against the wall for about 2 days trying to figure this thing out and dredge through the thousands of pages of manuals available for this thing, and I'm not having much luck. Lets start out with some pictures.
Here is the main system
Here is the rom and cartridge. It's running software version 7.1
Here is the module that is in slot 1 of the ICS, I have no clue what it actually does.
In slot 2 of the ICS we have a 6port fiber expansion.
Here are two MOX16 Expansions.
I'm pretty sure this is an expansion for analog phones
Voice mail System
The most useless add on ever. The FastRAD. Why program the system with a phone when you can program it with a fake emulated phone on your computer. It only takes you twice the amount of time to click the buttons with a mouse instead of just press them on a phone.
The T1 Trunk Module. It has been pulled out because, well, we don't have a T1...
Finally, the phone I'm using. A T7316E.
Right now I'm just trying to get it to where it supports one phone and one line to test and familiarize myself with it. I can't steal one of the lines coming into our existing system because those lines have to remain up for other aspects of our business so I've been forced to set it up and test it behind our existing system. I believe this is one of the main problems but my boss swears that it should ring through as if it were a normal POTS line, I'm think it might be causing a problem, either that or we are missing an appropriate trunk cartridge.
Here is what I'm doing. I went and bought two amphenol cables from a local store. I cut the female ends off both cables. I plugged the male end of one into the top port of this ICS and put an RJ-11 plug on the white-blue pair on the other end and connected that to a Nortel phone. That should make it the first phone in the system, port 101, DN 221 (If using 3 number DNs). I then took the other cable and plugged it into the bottom port of the ICS (which should be for lines) and put an RJ-11 connector on the white-blue pair of that cable and plug it into one of our phone jacks (That wall jack is wired into the existing Merlin system in our distro closet). That should be Line 001. I add the line to a line pool and set the phone to use both that line as default and the line pool that it's assigned to. Now I'm sure it being behind our existing system would cause problems for trying to call out with the Nortel phone but we should still be able to dial the extension for the Nortel system and have it ring through on the test Nortel phone shouldn't we? Is our existing system keeping us from testing this properly? Are we missing a trunk system to set this up using multiple analog (POTS?) lines? Keep in mind that while the Unknown Module and 6port expansion cart are plugged into the ICS, none of the expansion boxes or the voice mail system are plugged in as of yet.
