I'm not sure what's happened. I installed a surge protector on my sisters computer, including phone line. I checked for connectivity, and was able to get on line. I closed the program, but the line was not, and will not fully disconnect. I've restarted the computer several times, but the problem persists. I removed the surge protector completely and went back to origional set up with line in directly to computer as before. The minute I plug the line into the wall, the line opens (I don't hear the dial tone coming from the computer...when I pick up the phone after a bit, I can hear the op. say "If you'd like to make a call, please hang up and try again...beepbeepbeepbeep!!) and eventually goes out for being "off the hook" so to speak. What's going on? Could the simple act of hooking into a surge protector (I've done it several times without difficulty) have caused this problem that now continues even without the protector? It seems to be a good SP (Belkin Isolator). Please help if you can... she thinks I'm a retard. Fear Not