Help, I need a Ticket System

[denoxis]

Hi,

I was working on a ticket system by myself for the support department of a company. Currently, visitor submits a form, database records it and assigns a ticket number, and sends a message. But we can't track them yet, because support people use Outlook.

1) In order to build my own system, I need them to check their e-mail from an ASP page. Can I check POP3 mailboxes in ASP?

2) If programming by myself is going to be a headache, I prefer a 3rd party ticket system which works under Windows and MSSQL. Anybody knows any?

Any other resources also appreciated about a support ticket system.

Thanks!

 

[murphypa]

http://sourceforge.net/

- search for "helpdesk". You'll get a lot of hits of open source software written to handle a help desk-type environment. Most are PHP with MySql, and will run under Windows.

 

[palbano]

>> Can I check POP3 mailboxes in ASP?

Yes using an ActiveX control. There are several. Search the sites in the "Partners" box at the bottom of the left column of this web site.

-pete