We are using a HP Laserjet 4 printer that started going crazy on Friday. Someone tried to print a document that called for A4 paper and it gave the error to load A4. After that it keeps saying "PC LOAD LETTER". All of the jobs that were to be printed were cancelled. The only paper that it prints is letter(8 1/2 x 11 1/2). There is already paper but it will not reset its memory. I have tried their website and they gave the solution for the error but it will not work. They want me to go offline and reset it but it never goes online and I can't do much of anything. If anyone has any ideas I would really appreciate it. Thanks!!
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HELP......HP PRINTER ERROR!!!!!!
- Thread starter brandon12
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Are you in a position to power off the printer completely that should take it offline? Ensure all users are not spooling to that printer and power off!<br><br>Do you select SHIFT+CONTINUE when the LOAD LETTER error displays? This should spool the print job to the printer and override the message??<br><br>If that fails - you could always try removing and readding the printer at the NT 4 Server (Start Settings Printers) if applicable network printer or via the NT 4 WKS if this is a local printer.<br>
We just had the same problem. Restarting the printer did not work. After about 10 frustrating minutes, one of the employees slammed the tray shut. Miraculously, it recognized that there was paper in the drawer. I guess, if all else fails, kick it!
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Georgelost
IS-IT--Management
try setting up your printer configuration to plain default on the trays if you check it from the printer led i bet the main tray is defaulted to a4
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HP printers, no problem. Turn off the printer, and when you turn it back on hold in the (oops, I forget) key. It is right underneath the display all the way on the left. This will restore the printer to all the factory settings, and purge the junk out of its chips/memory/etc.<br>Good luck
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