Help for configure Mitel 3300 1

[Ninous]

Hi guys , i work for a french IT provider and we have 1 costumer who use Mitel 3300.
The last IT provider of the society have install Mitel and now he can't respond of my question

With the help of this forum i have succes to configure the User configuration in the mitel administration tools , now i have to configure the DID ( SDA in french).

I don't know how im supposed to do , the society have already buy lines for that can work but i don't know how to configure it

have check the "DID Assignement " in the Administration tools and i see

311-313 for DID range , and 0387730*** at the CPN distribution.

(yes the last IT provider have configure 3 lines already , i need to configure the rest.)

have tried to up the range to 314 but when i phone it ( exemple : 0387730"314") a stranger answer :/

Another question.. ( yes , i gonna make you cry.)

The customers got a problem , when they want to call outside that work , but , when more 3 customer call outside the thrid is on " queue" and have to wait , how can i remove this " restriction " ?

Thanks all for futur response and sorry for my poor English.

 

[LoopyLou]

The DID assignment form you speak of is for outgoing calls. When any extension of the three from 311 to 313 call out the person they call will see the 0387730 digits in front of the extension i.e 0387730311 will be seen as the party calling them when 311 dials out. It has nothing to do with incoming calls.

if 0387730314 reaches a stranger then the number is not part of your DID or SDA range i.e it is not coming in our your trunks. Find out what your full DID range is.

How many outgoing trunks do you have. If you get queued after 3 calls my guess is you only have three lines. If you have more you have to include them in your trunk programming.

The single biggest problem with communications is the illusion that it has taken place.

 

[Ninous]

HI LoopyLou , thanks for respond.

Ok for SDA range , i gonna see with the phone company what is my full DID range,

now , about Outgoing trunks , where can i see how lines i have ? im sure i have more of three lines but i don't know how include them in the administrator tools.

(When i go into the interface of the mitel and i choose the 3rd option.)

Thanks for futur respond

 

[LoopyLou]

Start with ARS digits dialed. That show what route or route list will be used when you dial particular digit strings. So for North America it is normal to dial 9 first for a outside number. If you then look in the ARS digits dialed you will see and entry like 9416 for local calls within my cities limits. 9416 then shows digits to follow ( in my case 7 ) and a route number. If you see a route list then in the route list you will see choices of routes ( i.e pick route x first choice but if all busy try route y ). Anyway you need to see what route you dialing will use. In that route you will see a trunk group. This is a group of trunks that will be accessed when you dial. In the trunk group you will see how many trunks are available. I think based on your info you will find its only 3. If you have a full ISDN PRI you would see 23 channels, like I do for my dial 9416 route. in the Digital Trunk form you can see how many channels you should have if ISDN or Analog Trunk form if you are using analog trunks.






The single biggest problem with communications is the illusion that it has taken place.

 

[Ninous]

OK thanks LoopyLou i gonna test that later because i can't right now .

Im in France so the route number is "00 33" if i have understand , i check all of this information very soon and i'll keep you informed, thank you again, I would come back to you is if I need, can i join you by email if i have some questions ?

Have a good day.

 

[LoopyLou]

This is the best method as others can also assist.

The single biggest problem with communications is the illusion that it has taken place.

 

[Ninous]

Hi !

After some test , i have prefer to make a screen of every part i have in the interface , u should find the .rar in attachment.

I don't know if the Multiline key assigment is important or not , so i have take a screen , i hope u can guide me because i don't understand what is the difference between Multicall / busy lamp / singleline etc...

i don't understand the ARS assigment too the "number of digit to follow " line.

that all for me.. i don't have fix the DID problem , i need to contact "France télécom" ( The Number assigment giver) for know the good number lines.

Thanks.

 

[kwbMitel]

Just to confirm that others are watching this conversation and will help if/when we feel we have something to add.

I don't have a program for reading RAR files so until I do, I have nothing to add.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

May I suggest WinRAR

The single biggest problem with communications is the illusion that it has taken place.

 

[LoopyLou]

Answering your orginal question 2 regarding allowing more callers out:
In your ARS digits Dialed I see that when a number that starts with 03 and has 8 digits to follow uses Route 3. Unfortunately you don't have a capture of Route 3 so I can't see what trunk group is assigned but given you say the third person calling out is queued I would guess Route 3 uses Trunk Group 10. This trunk group only has two trunks 101 and 102. Therefore to allow more outside callers I would add the remaing trunks shown in your digital trunk assignment capture which are 103-108. This would give you the ability to make 8 calls out before being queued. My only thougth is that I don't know you setup and there may be some reasong only 101 and 102 were included. You should really consult someone that knows why the system was setup like it was.

The single biggest problem with communications is the illusion that it has taken place.

 

[LoopyLou]

As for question one, you appear to have the sets configured that would allow more then 311-313 to be active. You will need to speak to your provider to ensure you own the DID numbers necessary to dial 314 and above.

The single biggest problem with communications is the illusion that it has taken place.

 

[Ninous]

Thanks for responds , i test all of that this week and contact my provider for DID.

I come back here if i have some question

Thanks for help , have a nice day !

 

[Ninous]

Hi !

After speak with my Provider about the DID , he tell me :

"Its ok , DID are etablish , but the mitel dont want to keep the acess to the new number , you must give them access in the IPBX , if they are not enable to acess you will get a Busy Signal"

And .. yes , i get a busy signal... for every new number i get (15...)

I don't know how to autorise the new number in the mitel , it is possible with the interface ?

Thanks.

 

[wireman50]

trunk groups and add the number of lines you need. They should be programmed in trunk service etc.already.