I'm looking for any resources for flowcharting Helpdesk support procedures. My current role is Network/NT Administrator and I find myself constantly doing PC/Software
support on client machines. I want to collect as much data on normal business procedures as possible and create the following to present to my manager.
Normal Support Procedures
Our Current Support Procedure
My Proposed Support Procedure
Please help if you can
Thanks
support on client machines. I want to collect as much data on normal business procedures as possible and create the following to present to my manager.
Normal Support Procedures
Our Current Support Procedure
My Proposed Support Procedure
Please help if you can
Thanks