HELP! Company auto greeting message has been modified

[annalyssa]

Hello,
When dialing the company's phone number, the regular automatic message does not answer. Only the last portion of the message, the portion that says "For immediate assistance..." etc does. I imagine this is a result of the receptionist's modification of the message for the holidays, but she says everything seems fine and normal in the system.

How do I fix this?! I'm not familiar with this part of the system. Can someone help me & give me a quick briefing on the Automatic attendant?

Thanks a million,
Anna-Lyssa

 

[DOcean]

Wow...there's nothing "quick" about it. I'd get the manuals and do some reading, or hire a local vendor to teach you.

I've done this for a few clients and they don't bother me to change messages anymore!

 

[chinohills]

You may want to go into feature 983 and look into what table all the greetings are assigned to.

Gilbert Medina