Help changing extentions

[mleija]

Hi,

Sorry for such a newb post but was looking through the forums and either I don't understand the terminology used to accomplish what I am trying to do or just couldn't find it.

I have just been assigned to handle a TVA50. It is all setup and working fine (luckily) but the one thing I cannot seem to do is switch an extension from one to another. Meaning when a caller hits 2 for tech support, instead of 212, I want it going to 202. That make sense?

Thanks in advance for all your help.

I am able to access the TVA Maintenance Console and can see everything just don't know where this option is.

 

[obtsystems]

Look under custom services

 

[mleija]

I look in there and I have:

Day Greeting
0: Operator
1: Trf to Extn:602
2: Trf to Extn:603
3: Trf to Extn:604

but all my extensions are 102-110.

And extension 1 is sales which makes all the phones ring. 2 is tech support which only 1 phone will ring and that is the one I want to change. It says 2 will ring 603 but that phones extension is 202 on the phone itself.

Please help.

 

[Coastline]

603 is an Incoming Call Distribution Group. Look in "members" for that group and you will find what you are looking for.

 

[mleija]

And where would I find that members option?

I have:
Mailbox Settings
Class of Service
Port/Trunk Service
Service Settings
System Parameters
H/W Settings
Reports
System Security

Sorry for the lack of knowledge on this.

 

[Coastline]

The group settings are in the telephone system.