Help.. Can't get our 911 service to work with our new pots numbers

[PhoneTeck]

We switched are pots provider and in the process we had to get some new numbers because are previous provider said some of our numbers where on complicated accounts. Some of those numbers on the complicated accounts we used for our 911. Yesterday I went around and connected the co trunk for 911 to the new numbers. When I tried to dial 911 I got dead silence and that was it. I even busied the port and released it and restarted the phone system. I needed to hook up new numbers for are 911 at 5 sites and got the same results.
Funny thing was on a couple of the sites that I busied and released the co port, it would come back showing in-service/idle and it wasn't busy. Still when you would dial 911 it would be dead silence.

The phone systems are Definity Prologix System: G3csiV6 Software Version: G3V6i

Any ideas?

 

[AvayaTier3]

You need to change your ars routing to point to the new trunk-group for
9+911 and 9+11 calls from the stations.


911 routing example

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[PhoneTeck]

I didn't create a new trunk-group. I'm using the one that was already created that we used for 911.

 

[AvayaTier3]

Then your trunks are broken or it never worked before.
Can you get on the trunk with a butt set or 2500 set and dial 911 with the
trunk disconnected from the switch?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[PhoneTeck]

I used a butt set to test that it worked and it does.

 

[AvayaTier3]

Sounds like the test call with a butt set proved you have loop-start trunks.
Is your trunk-group programmed as loop-start or ground-start?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[PhoneTeck]

It says Trunk-Type Ground-Start.

 

[AvayaTier3]

When you tested these with a butt set, if you went off-hook and got dial-tone,
the trunks are loop-start.

a loop-start trunk connected to a trunk port that has the trunk-group programmed
for ground-start will permanently seize the trunk. If you try to change the trunk-group
you will need to pull the board out or disconnect the trunks so you can change the ground-start
setting to loop-start. Then reconnect the trunks or plug the board back in.

It should work better after that.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[PhoneTeck]

If I busy that trunk out will it let me change it to loop-start without having to pull the card?

 

[AvayaTier3]

No, it won't.

As I said, you can pull the board (kills all 8 port) or you can disconnect wiring for
the two in the affected trunk-group.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]