HELP! ALL SYSTEM ACCOUNTS LOCKED OUT

[nasa123]

Please, let someone out there help me with this.

I installed patch on opt 11c system, i then did a restart to ascertain that the patches will be retained but surprisingly the system restarted without loading the patches, ip addresses and locked out all accounts. I have restarted the system a couple of times with the same result.

All phones are working alright but the callpilot isnt working. Is there a time frame for this kind of lock out? posted in this thread is the error message.

Thanks all.



System Controller
Pre-Boot: 03 dev2.37
Flash Boot: NTDK34FB_r02 dev2.54
Reset Reason: C0, 0 - Reset due to Power Up
SRAM: 128 kBytes
DRAM: 32 MBytes, speed=60 ns
Security ID: 10351178 type: NT_STD
System ID: 10351178
Backup Flash: 1572 kBytes
Program Store: 48 MBytes
Flash Drive: 16 MBytes
Dual fibre expansion board #1 installed.
Expansion board #2 not installed.
Ethernet MAC address: 00:1B:25:31:48:AB
PCMCIA card not installed in drive A.
PCMCIA card not installed in drive B.

*** To invoke install setup program from PCMCIA enter CONTROL-I ***

Executing power up self tests
Power up self test passed
DISKOS to be run.
Verifying Diskos.


*** OS RESTART ***


Communication Server 1000 Software
Release : x210450w
Created : Thu Jul 28 04:03:37 EDT 2005
Loaded : 23/5/09 13:12:33

Copyright(C) 1972-2004 Nortel Networks. All Rights Reserved.
VxWorks 5.2
Copyright(C) 1984-1997 Wind River Systems, Inc. All Rights Reserved.
Use of the above software subject to terms of a license agreement.
U.S. Government users subject to "Restricted Rights" under FAR & DFAR.

BUG6343: Unable to initialize drive. pDrv = 0x200d025c, task = tStartup, tid = 0
x207373b8 , pc = 0x1014c180
BUG6343: Unable to initialize drive. pDrv = 0x200d025c, task = tStartup,
tid = 0x207373b8 , pc = 0x1014c1b2

BUG7436 OS 0: WARNING "Bad Reason Data"

ERROR: Cannot create path "c:/u/rpt/".
RPT: can't create log file c:/u/rpt/rpt.log (errno 0xd0001)
0x207373b8 (tStartup): rptInit: Failed to initialize report log server.

BUG7460 OS 0: WARNING "RPT Init"

Unable to find startup script.
PCH0309: Error creating patch retention file "c:/u/patch/reten/reten.pch"
PCH0201: WARNING: can not initializing patch retention.
Patch retention will not be possible.

BUG7462 OS 0: WARNING "Patch Init"

Unable to create directory "c:/u/loadware/"
PCH0702: Unable to initialize loadware patch file.

BUG7462 OS 0: WARNING "Patch Init"



SEC0027 Failed to load the account database, all system accounts are locked out


Can't open or create "c:/u/db/iprem.db"
Can't open or create "c:/u/db/surv.db"
Unable to open /p/data/VERSION

Cannot obtain local IP address --
Loading OTM script files......

Loading SL1 data

SYS0000 000400 000000 000000 000000 SYSLOAD HAS TAKEN PLACE CPU 0
SYSDB RLS/ISS: 450W LOADED FROM Z: DATE/TIME: 23/5/2009 12:00:42 RECS: 62 SEQNO:
362
SYSLOAD ISSUE 4.50W: IDLE_SET_DISPLAY EXXONMOBIL
DONE
INI000 00000000 13 13 05 00000000 00000000 00000000 00000000 00000000 Can not ob
tain local IP address --

Total number of files 0

Warning: No corporate directory files were found!

SDL5202

DSET000 DOWN LOAD 1137 0 101 0 0 0 0 129141

INI002 00000088 00000083

INI003 000000AE 000000B0 000000B4 000000CE 000000D0 000000D4 000000D8 000000EF


>
XMI002 XFIL 1

XMI002 XFIL 3

XMI002 2 XDLC

XMI002 4 XDLC

XMI002 6 XDLC

XMI002 9 MGATE

XMI002 10 MGATE

XMI007 10

XMI002 12 XMLC

XMI002 3 XDLC

XMI002 5 XDLC

XMI002 7 XDLC

XMI002 1 PRI2

DTA102 1

DTA105 1 0

XMI002 11 XUT

DTC007 00

DTC103 0


MSDL300 11 FROM: SYS DSBL - SELFTESTS PASSED TO: ENBL
TIME: 13:14:00

DCH: 11 EST CONFIRM TIME: 13:14:00 23/05/2009

DROL000 DAILY ROUTINE BEGIN
TDS LD34 BEGIN 13:14 23/5/2009

DROL001 DAILY ROUTINE END
TDS LD34 END 13:14 23/5/2009

DROL000 DAILY ROUTINE BEGIN
CNF LD38 BEGIN 13:14 23/5/2009

DROL001 DAILY ROUTINE END
CNF LD38 END 13:14 23/5/2009

DROL000 DAILY ROUTINE BEGIN
AUDIT LD44 BEGIN 13:14 23/5/2009

VAS008 ADMIN VSID 9 CUST -- TIME & DATE 13:15:28 23/05/2009

AUD370 VSID 9 CUST --

VAS008 ADMIN VSID 17 CUST -- TIME & DATE 13:15:28 23/05/2009

AUD370 VSID 17 CUST --

DROL001 DAILY ROUTINE END
AUDIT LD44 END 13:15 23/5/2009

DROL000 DAILY ROUTINE BEGIN
CCED LD135 BEGIN 13:15 23/5/2009

DROL001 DAILY ROUTINE END
CCED LD135 END 13:15 23/5/2009

VAS008 ADMIN VSID 9 CUST -- TIME & DATE 13:16:04 23/05/2009

AUD370 VSID 9 CUST --

VAS008 ADMIN VSID 17 CUST -- TIME & DATE 13:16:06 23/05/2009

AUD370 VSID 17 CUST --

 

[layzee]

did you take a back up prior to adding new patches on ??
looks like you got a bit of corruption on your system...

 

[pronei]

Sounds like you might need to FBUG, I would contact your vendor. Do not try this on your own unless you know what you are doing.

 

[bignose21]

Have had this before a few times on CS1000T's release 4.5, had to go into FBUG run the Production tests to wipe the SSC completely then reload with the lastest software off Nortel, patch and I hope you have a database backup of the switch.

Its the directory structure that is buggered up if you go into PDT you will find you cannot list/change directory's.

If this is all a bit above you contact your vendor.

 

[nasa123]

Thanks all,i didnt have a backup because i have done this severally without any hitch ( but now i know that 1st rule is to take a backup) but i had all the data previously captured. i just finished reloading the software and programming the system from scratch, reloaded the same patches and the system is running again; i was at it all day and all night.

Now i need to get some sleep, once again thanks