I have an old Option 11 that has been having UPS issues and randomly restarting. I've got a new UPS on order which will clear this up in a few days. The latest problem is that after a recent reboot, the system will not process ACD calls from outside anymore. When I call a number setup as an ACD with maxp of 1 from outside (i.e. cell phone), which should forward the call to my Callpilot (always has, no changes made), I get a busy signal. If I call the ACD internally, it works just fine.
I built a new ACD with a test DID number and tried pointing it at Callpilot with the same results. Only works internally. I then tried pointing it at another internal extension with no change. Is something corrupted from the random power cycles? I've got 26 ACDs setup on this system (no queues, just using them to forward calls since there are no phantom licenses on this thing) and NONE of them are working this morning from outside. This includes the main line to the facility since it points at a callpilot callers menu. Let me know, thanks!
I built a new ACD with a test DID number and tried pointing it at Callpilot with the same results. Only works internally. I then tried pointing it at another internal extension with no change. Is something corrupted from the random power cycles? I've got 26 ACDs setup on this system (no queues, just using them to forward calls since there are no phantom licenses on this thing) and NONE of them are working this morning from outside. This includes the main line to the facility since it points at a callpilot callers menu. Let me know, thanks!