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Helmsman issue 3

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GparkXO

Programmer
Dec 11, 2004
43
US
Has anyone found a solution for an apparent Helmsman bug (sucession 3.0).
Helmsman operates, but freezes when doing any searches. All of our techs are having this problem with multiple CD's. Never had this problem with MERL cd's
 
I had the same problem until I upgraded Helmsman to v4.4
You can find it on Nortels web.
 
we all thankyou for that one

john poole
bellsouth business
columbia,sc
 
The reason Helmsman locks up when doing any searches is because its using the default plug-in setting.

To correct this:
1. launch helmsman
2. click on view from the menu bar and go to preferences
3. select the document viewer tab and check Launch the Application instead of Use a Plug-In
4. click apply, then Ok
5. no more lockup or freezes.

or upgrade like I2207 said, the default in the new version uses no plug-in

happy holidays everyone
 
Posts like this make this a great site and one of the best reference tools in our business. Thanks yyrkroon
 
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