Hello Tek-tips, i have an avay 4

[AhmedMondher]

Hello Tek-tips,

i have an avaya ip office 500, the problem is with my phones avaya ICLID service.my phone display the line number and the interlocutor number without separator what causes issues to identifie and separate numbers.

can you give me some solutions , i need a separation between the two numbers

BR

 

[Okkie26]

We need a lot more info.

What type of trunks?
What type of phones?
What do you see now?
What do you want to see, and why?
Do you use an ARS code to dial externally?
Software version of the IP office?
All other details that might look relevant to you.

 

[amriddle01]

The system displays caller ID as it receives it, it cannot be manipulated beyond adding prefixes

 

[intrigrant]

First things first : BASIC or Essential edition?

 

[AhmedMondher]

It's an avaya ip office essential edition 9.1.2

The phone is showing the caller number and the line number successively Adjoining
without any separation between them

 

[Okkie26]

Please type excatly what you see. Or make a picture of it.

Also, post a screendump of the trunk settings.

 

[AhmedMondher]

Screenshots + phone image

Merci

 

[mattKnight]

Remove the Line number (Numero de telephon) from the trunk configuration. or even try putting a "-" in before it



Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[intrigrant]

Remove the name of the line or add a > before it or a space as a separator.

 

[mattKnight]

Ahhh.. . A seagull!

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[intrigrant]

Your response wasn't there when i typed mine, that explains the echo

 

[mattKnight]

>Your response wasn't there when i typed mine, that explains the echo

Intigrant, that's not what I meant. I was referring to the seagull nature of the original post; swoops in, grabs what it wants and flies off again

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[intrigrant]

Right, as many posters here. I cannot think we have a name for these kind of people, well at least not a decent one....

 

[Westi]

I like the seagull comparison

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[TouchToneTommy]

No, that was my old Seagull Manager - flies in, makes a lot of noise, cr*ps on everything, and flies away

 

[mattKnight]

>No, that was my old Seagull Manager

My analogy was adapted from that one...

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.