MarcVerheijen
Technical User
Hello,
In VoiceMail Pro i programmed an action Leave Mail. I selected a recorded prompt and with Specific i selected Mailbox and entered a Group's internal number ( for exapmle 18886 ).
When i call the number and i reach the Leave Mail Action, it plays the selected, recorded prompt i want customers to hear, but after that it plays a default prompt.
"Number 18886, no one is available to take a message, please leave a message after the beep". Where is the setting that callers won't hear that default prompt but only the recorded prompt and then a beep?
A second question is that if someone leaves a message after the beep, how can a user in that group listen to that message? i tried a shortcode Voicemail Collect and then phonenumber "18886" but when i call that shortcode, i hear that Remote Access is not configured for this mailbox.
Can anyone help me with this?
Kind regards,
Marc Verheijen
In VoiceMail Pro i programmed an action Leave Mail. I selected a recorded prompt and with Specific i selected Mailbox and entered a Group's internal number ( for exapmle 18886 ).
When i call the number and i reach the Leave Mail Action, it plays the selected, recorded prompt i want customers to hear, but after that it plays a default prompt.
"Number 18886, no one is available to take a message, please leave a message after the beep". Where is the setting that callers won't hear that default prompt but only the recorded prompt and then a beep?
A second question is that if someone leaves a message after the beep, how can a user in that group listen to that message? i tried a shortcode Voicemail Collect and then phonenumber "18886" but when i call that shortcode, i hear that Remote Access is not configured for this mailbox.
Can anyone help me with this?
Kind regards,
Marc Verheijen