Hello, I wonder if someone can hel

[Danny316]

Hello,
I wonder if someone can help me,
We are using notes 5, but when my colleague clicks on "New Memo" then trys to click on Address as if to get the name from an address book they get the following error
"You can not add a directory to your workspace"

Has anyone heard of the error in this instance before ? If so what is the fix

Any advice is welcomed


Thanks
Danny

 

[gamesman]

Check your collegue's client version and license type. Both can be found on the Help> About Lotus notes spalsh screen. Top right and bottom left corners.

 

[ronp]

I would try the following:

1. Exit Notes
2. Delete Cache.dsk from the ...Notes\Data directory
3. Launch Notes
4. Compact the Workspace

This has worked for users receiving the same error message while opening their mail file database; so hopefully it will fix the problem when your user clicks New Memo.

Ron

 

[Danny316]

Hello Ronp

How do you compact the workspace ??

Thanks
Danny

 

[gamesman]

Exit out of the DB. Select it and then database properties. Go to the information tab abd you'll see a compact button.

 

[ronp]

Danny,

Right-click on 'open space' on the Workspace page and select "Workspace properties"(or with no database icons selected on the Workspace page press 'Alt - Enter'). Click the 'beanie-cap' tab then click 'Compact'.

Please let me know whether or not this resolves the problem. If it does, I'd like to add it to our Knowledgebase in case we ever see this problem display.

Thanks Danny.

Ron

 

[Danny316]

Thanks Ronp,
I will let you know if it works !!

Gamesman, thanks for your advice but that would only compact that database and not the workspace

Appreciate the help and advice
Danny

 

[gamesman]

True. I didn't realize that ronp said workspace, so when I saw it in your post I figured you just wrote the wrong thing. My mistake.