Hello everyone. I have set up night

[Maestro21]

Hello everyone. I have set up night service on bcm to go to vm. However i am confused about setting up a greeting that gives store hours and then give the caller the option to leave a message. Any assistance would be appreciated. Thanks

 

[curlycord]

There is too many ways to setup greetings in Callpilot.
Are you using Greetings, AA Menu Prompt, CCR are some or all?

How do callers get to the point where they hear Store Hours greeting?



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http://www.curlycord.com

Toronto, Canada

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[Maestro21]

I set up a company greeting but then have to give the caller option to leave a message.

 

[curlycord]

If you are asking what to say then say "to leave a message press * XXX"
* will tell the caller to go to voice mail
XXX = the Mailbox #

So if you want the caller to go into the general mailbox then "to leave a message press * 100"

Greeting #1
Thank you for calling 3 Stooges Inc, if you know your parties ext please enter it now.
We are open Mon-Fri 9am to 9pm
To leave us a message please press * 100
Thank you



________________________________________

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http://www.curlycord.com

Toronto, Canada

Add me to LinkedIN

 

[Maestro21]

So from the company greeting by pressing *100 the caller will be sent to the general delivery box?

 

[Maestro21]

Thanks curlycord i will be on site next week and will set that up.