Mar 9, 2020 #1 Satas Technical User Jun 13, 2019 4 BE Hello all, How can i tag a call ? (see picture below) I know how to tag but in this case i have to tag without the forward module. I hope you understand me End agent must know the caller's language choice before answering the call. Thank for help
Hello all, How can i tag a call ? (see picture below) I know how to tag but in this case i have to tag without the forward module. I hope you understand me End agent must know the caller's language choice before answering the call. Thank for help
Mar 9, 2020 1 #2 TouchToneTommy Vendor Dec 16, 2001 7,970 US After the language selection, branch to 1 module for each language, where you can tag it in the transfer action Upvote 0 Downvote
After the language selection, branch to 1 module for each language, where you can tag it in the transfer action
Mar 9, 2020 #3 sizbut Technical User Oct 25, 2003 5,170 GB Not tried it but worth a go with a Generic action on each branch set to $TAG:$LOC Stuck in a never ending cycle of file copying. Upvote 0 Downvote
Not tried it but worth a go with a Generic action on each branch set to $TAG:$LOC Stuck in a never ending cycle of file copying.
Mar 9, 2020 #4 JoConnex Systems Engineer Jun 11, 2015 100 Canada You can tag in transfer action on voicemail pro module or in icoming call route in the manager. Jo the quebec tech AIPS,ACSS,APSS Upvote 0 Downvote
You can tag in transfer action on voicemail pro module or in icoming call route in the manager. Jo the quebec tech AIPS,ACSS,APSS
Mar 9, 2020 #5 Okkie26 Vendor Sep 23, 2010 2,636 CA Or put a basic action after the langage selection. Upvote 0 Downvote
Mar 10, 2020 Thread starter #6 Satas Technical User Jun 13, 2019 4 BE Hello, I will implement the first solution, This is what i needs. Thank again everyone Upvote 0 Downvote