I have a BCM 4.0 with Call Center installed, it is a small call center, it has 12 agants and takes 400-500 calls a day. Of those 8-10 of those calls have heavy static on them, and the far end can hear the agent but all the agent hears is heavy static. I have this thing patched up, but that didnt help. The calls come in in a PRI, and it is a 4.0 only 6 weeks old, they started getting the problems 2 weeks ago. I called to carrier but they said the span is clean.
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Heavy static on PRI calls in i2004 series
- Thread starter Pats14
- Start date
SupportDude
Technical User
What type of sets are they using?
Do all agents have this problem?
Do any non-agents have this problem?
Do the agents use headsets?
-SD-
Do all agents have this problem?
Do any non-agents have this problem?
Do the agents use headsets?
-SD-
SupportDude
Technical User
I'm sorry!
I just noticed that the title of the post indicated i2004 sets.
You most likely have an issue with your PEC's.
-SD-
I just noticed that the title of the post indicated i2004 sets.
You most likely have an issue with your PEC's.
-SD-
- Thread starter
- #5
To answer SupportDude,
All agents have had the issue.
As you mentioned,they are i2004 phones.
They DO all have headsets..but how likely is it that it is a headset issue? Also,this problem started 2 weeks ago, the BCm had been just fine before that. the BCM is only 6 weeks old.
To Dasheen,
Telco "tested" the line on Sat but they did so remotely. I think I am going to see if they( the agents) will go for marking the arclog with that feature code when static happens and sending it to Nortel, I just have to remember what that code was.
All agents have had the issue.
As you mentioned,they are i2004 phones.
They DO all have headsets..but how likely is it that it is a headset issue? Also,this problem started 2 weeks ago, the BCm had been just fine before that. the BCM is only 6 weeks old.
To Dasheen,
Telco "tested" the line on Sat but they did so remotely. I think I am going to see if they( the agents) will go for marking the arclog with that feature code when static happens and sending it to Nortel, I just have to remember what that code was.
endlesswinter
IS-IT--Management
Are they all in the same location?
Are they all wireless headsets? I've had issues in the past with multiple wireless headsets in close proximity.
Are they all wireless headsets? I've had issues in the past with multiple wireless headsets in close proximity.
SupportDude
Technical User
The code you're thinking of is Feature 9*9.
It's highly unlikely the digital trunk is causing the problem. I'd be looking at the customer network, the codecs and payloads on the IP sets, the PECs, and lastly the headsets ... unless as endlesswinter stated they are all wireless headsets.
Network issues can cause audio distortion on IP sets.
-SD-
It's highly unlikely the digital trunk is causing the problem. I'd be looking at the customer network, the codecs and payloads on the IP sets, the PECs, and lastly the headsets ... unless as endlesswinter stated they are all wireless headsets.
Network issues can cause audio distortion on IP sets.
-SD-
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